Enhancements
- Add support for organization vars in templates (
%{ticket.user.organization...}) (#1561) - Canned responses feature can now be disabled (#1562)
- Drop link redirection through l.php (#1640)
- Use unified file download script (#1641). Links can now be shared with external users and accessed without authenticating.
- Ticket filters support matching and banning based on the Reply-To user information (#1645)
Improvements
- Remove custom data when users are deleted (#1492)
- Fix matching of ticket number in subject (regression in v1.9.4) (#1486)
- Several minor translatable strings (#1441, #1489, #1560), thanks @Chefkeks
- Fix invalid UTF-8 chars PDF error for empty thread title (regression in v1.9.4) (#1512)
- Consider auto response checkbox and department setting for new ticket by staff (#1509)
- Fix PHP crash if
finfoextension is missing (#1437) - Fix export of choice field items (#1436)
- Properly handle alert and auto response flags from API (#1435), thanks @stevepacker
- Fix current value of choice fields if set to boolean false (#1466)
- Do not reopen tickets for automated responses (#1529)
- Properly handle uppercase file extensions in file field configuration (#1549)
- Fix release of ticket lock when navigating away from ticket view (#1552)
- Display FAQ article consistently on client portal (#1553)
- Avoid wrapping password reset URLs on text emails (#1558)
- Fix field requirement for clients when only required for agents (#1559)
- Fix language selection for new email template group (#1563)
- Fix incorrect status of new ticket if opened as
closedand assigning to an agent (#1565) - Forbid disabling the only active administrator (#1569)
- Searching for tickets searches to midnight of the end date (#1572), thanks @grintor
- Fix rejection of tickets by filter, even if a previous matching filter would stop on match (#1644)
- Fix matching of
User / Email Addressin ticket filters (#1644) - Properly HTML escape thread bodies when quoting (#1637)
- Use department email for agent alerts (#1555)
- Skip team assignment alert on new ticket if assigned to an agent (fddb3c7)
- Use custom form name as the page title when editing (#1646)
- Fix failed ticket number match in email subject line (2e01010)
Performance and Security
- Fix possible XSS vulnerability in sortable table view pages (#1639)