osTicket/osTicket v1.9.4

on GitHub

Major New Features

• New ticket states (archived, and deleted) (#1094, #1159)
• Custom ticket statuses (#1159)
• Custom ticket number formats (#1128)
• Full text search capabilities (beta)
• Multiselect for choice fields and custom list selections
• Phase II Multi-Lingual Support (User Interface) (see http://i18n.osticket.com and http://jipt.i18n.osticket.com) (#1096)
  • Active interface translations of 46 languages currently
  • Popup help tip documentation in all languages
  • Flags displayed on client portal for manual switch of UI language by endusers
  • Automatic detection of enduser and agent language preference as advertised by the browser
  • Improved PDF ticket printing support, including greater support for eastern characters such as Thai, Korean, Chinese, and Japanese
  • Proper support for searching, including breaking words for languages which do not use word breaks, such as Japanese
  • Proper user interface layout for right-to-left languages such as Hebrew, Arabic, and Farsi
  • Right-to-Left support for the HTML text editor, regardless of the viewing user’s current language setting
  • Proper handling of bidirectional text in PDF output and in the ticket view

Enhancements

• Plugins can have custom configurations (#1156)
• Upgrade to mPDF to v5.7.3 (#1356)
• Add support for PDF fonts in language packs (#1356)
• Advanced search improved to support multiple selections, custom status and flags

Improvements

• Fix display of text thread entries with HTML characters (<) (#1360)
• Fix crash creating new ticket if organization custom data has a selection field (#1361)
• Fix footer disappearance on PJAX navigation (#1366)
• Fix User Directory not sortable by user status (#1375)
• Fix loss of enduser or agent priority selection on new ticket (#1365)
• Add validation error if setting EndUser username to an email address (#1368)
• Fix skipped validation of some fields (#1369) (regression from rc4)
• Fix detection of inline attachments from rich text inputs (#1357)
• Fix dropping attachments when updating canned responses (#1357)
• Fix PJAX navigation crash in some browsers (#1378)
• Fix searching for tickets in the client portal (#1379) (regression from rc4)
• Fix crash submitting new ticket as agent with validation errors (#1380)
• Fix display of unanswered tickets in open queue (#1384)
• Fix incorrect statistics on dashboard page (#1345)
• Fix sorting by ticket number if using sequential numbers
• Fix threading if HTML is enabled and QR is disabled (#1197)
• Export ticket created date (#1201)
• Fix duplicate email where a collaborator would receive a confirmation
  for his own message (#1235)
• Fix multi-line display of checkbox descriptions (#1160)
• Fix API validation failure for custom list selections (#1238)
• Fix crash adding a new user with a selection field custom data
• Fix failed user identification from email headers if References header
  is sorted differently be mail client (#1263)
• Fix deletion of inline images on pages if draft was not saved (#1288)
• Fix corruption of custom date time fields on client portal if using non
  US date format (#1320)
• Fix corruption of email mailbox if improperly encoded as ISO-8859-1
  without RFC 2047 charset hint (#1332)
• Fix occasional MySQL Commands OOS error from ORM (#1334)

Performance and Security

• Fix possible XSS vulnerability in email template management (#1163)