osTicket/osTicket v1.8.3

on GitHub

Enhancements

• Support filtering based on help topic (#728)
• Embedded images (rfc2397) are correctly supported (#740)
• Allow regular staff members to show assigned open tickets on open queue (#751)
• Support rfc1892 style bounce notices (#871)
• Disable autocomplete on CAPTCHA fields (#821)
• Show closed date on the closed ticket queue (#865)
• Departments support assignment to members only (#862)
• Department email selection is optional (#862)

Bugs

• Fix error output on some systems if the i18n folder is not readable (#714)
• Fix possible crash if an email has no body (#707)
• Fix errors in download hash generation (#743)
• Support two-character file extensions (#719)
• Fix inline images with an invalid content id (#708)
• Remove confusing false-positive banner and admin email for client login (#763, #765)
• Fix detection of inline images without a cid: URL scheme (#779)
• Fix crash sending fatal alert email (bdfb2f1)
• Fix partial corruption of HTML @Style attributes (#784)
• Fix several CSS styles for the staff interface (#785)
• Properly clear department selection from other settings on deletion (#792)
• Users with ticket-edit rights can see the "Change Owner" option in the more drop-down (#799)
• Links to new osTicket site are now correct (#808)
• Fix incorrect ticket count on simple ticket search (#809)
• Fix attachment size detection on systems with mbstring.func_overload set (#811)
• Fix horribly incorrect TNEF stream parsing (#825)
• Fix incorrect SQL query searching staff directory (91d65d9)
• Properly trim user input for ban list entries (#837)
• Ticket assignment alert can be disabled (#839)
• Preserve newlines in long answer form fields (with HTML disabled) (a04c5e7)
• Fix javascript error on form submission with empty date picker field (0013b40)
• Fix images in message portion of the new ticket notice to end user (#842)
• Send new internal note alert to assigned team members (#858)
• Properly strip leading and trailing whitespace from text/plain emails (fa7a025)
• Fix incorrect default template for ticket auto responses (97d6e25)
• Canned responses can be disabled (120d90b)
• Don't corrupt filters with selected, disabled teams, SLAs (120d90b)
• Fix crash sending some alert emails (efa7311)
• Fix HTML scrubbing with some content-ids (efa7311, eb5861f)
• Squelch E_WARN from ContentAjaxAPI::getSignature (ed33d06)
• @localhost is not a valid email address (f40c018)
• Fix web.config for newly patched IIS setups (78a47c2)
• Honor disabled assignment alerts for teams (#894)
• Send out internal note alerts to assigned staff (and Team) if Agent closes the ticket with the note (#903)

Performance and Security

• Fix cross site scripting (XSS) vulnerability in thread entry widget (9916214)
• Mail parsing uses significantly less memory (#861)