Enhancements
- User creation and selection is easier on new ticket (#224)
- Changing user on ticket edit allows creating a new user
- Ticket view page allows changing user to a new user
- Ticket by staff page doesn't require user information for existing users
%{response}placeholder is available for new ticket notice, which contains only the response (#213)- Ticket queues now show time of last update with in date+time format (#217)
- Claim ticket on response (#238)
- Help tips added for custom fields page (more to come) (#216)
Bug fixes
- Fix initial timezone issue on install (#186)
- Better email scrubbing (#187, 2f62149)
- Fix possible HTML encoding issues on ticket thread items (#188)
- Fix mixed up client phone numbers on upgrade (#190)
- Fix image URL corruption on FAQ and page save (#199)
- Fix printing crash of closed tickets (#204)
- Validation errors aren't shown on web submit (#207)
- Fix Reply-To header used as client info (#208)
- Keep reply email template in HTML (#210)
- Fix bug in submitting tickets without an hidden required field (#220)
- Fix Unicode processing in html2text (#215)
- Fix improper replacement of phone numbers in templates (#250)
- Fix display of oversize images in ticket thread and redactor boxes (#251)
- Fix upgrade crash if AJAX is disabled in the user-agent (#259)
- Fix user clobber if two emails are fetched in the same cron run (#260)
- Fix help tip display on setup page (regression) (ddafcb0)
Performance
- Significant speedup in per-request statistics collection (osTicket/osTicket-1.7#862)
Upstream osTicket 1.7.3+
- Better interpretation of poorly encoded email header lines (osTicket/osTicket-1.7#850)
- Consider email bodies with content-disposition parameters (osTicket/osTicket-1.7#853)
- Handle un-authoritative REQUEST_URI variable (osTicket/osTicket-1.7#861)
Download on the osticket.com site.