Major New Features
- Create Ticket or Task from Thread Entry
- Custom Columns/Custom Queues
- Inline Edit
- Ticket Referral
- Support CC (Collaborators)
- Export Agent CSV
- Department Access CSV
- Archive Help Topics/Departments
- Nested Knowledgebase Categories
Enhancements
- Fix Custom Department Field (#3976)
- Remove Future Search/Filter Criteria if Invalid
- Dashboard Statistics
- Fix Vimeo iFrames
- Fix randNumber()
- Section Break Hint
- List & Choice Searching (#3703, #3493, #2625)
- Adds osTicket Favicons (#4112)
- Fix Most Redactor Issues (#3849)
- Send Login Errors Still Sends (#4073)
- Private FAQs In Sidebar Search
- User Password Reset (#4030)
- Disabled & Private Help Topic (#3538)
- Helpdesk Status Help Tip
- Local Names In Validation Errors
- User Registration Form (#4043)
- Organization User List Pages Link (#4116)
- Ticket Edit Internal Note (#4028)
- Disable Canned Responses On New Ticket (#3971)
- Canned Response Margin
- Ticket Preview Custom Fields
- Help Topic SLA (#3979)
- Fix Agent Identity Masking (#2955, #3524)
- Force Keys For Choice Field Options (#4071)
- Check Missing Required Fields
- Task Action Button Styling
- Add Fullscreen To Embedded Videos
- Fix Serbian Flag Icon (#3952)
- Optimize Lock Table
- Fix Outdated Alerts Link (#3935)
- Fix Default Dept. Private Error (#3934)
- Mailto TLD Length (#4063)
- Remove Primary Contacts (#3903)
- Fix Reset Button(s) (#3670)
- Newsletter Link
- Offline Page Images (#3869)
- User Login Page Translation (#3860)
- Translate Special Characters (#3842)
- Custom Form Deletion (#3542, #4059)
- Client Side Long FAQ Title (#3380)
- Client FAQ Last Updated Time (#3475)
- Email Banlist Sorting (#3452)
- Fix New Ticket Cancel Button (#2624, #2881)
- SQL Error Unknown column 'relevance' (#2655)
- Fixes issue with last_update ticket variable
- Ticket Notice Alert
- Fix CSRF fail + shake effect (#3928, #3546)
- Issue/ticket preview collabs
- Allowing translation of copyrights in footers
- User/Organization are not translated (#3650)
- Fix DatePicker on client side (#3625, #3817, #3804, 0fbc09a)
- Add Custom Forms to Ticket Filter Data
- Fix for LDAP/AD auth plugin (#4198, #3460, #3544, #3549)