osTicket/osTicket v1.10-rc.3

on GitHub

Enhancements

• Compatibility with PHP7 (#2828)
• Share tickets among organization members (#2405)
• Add lock semantics compatible with v1.9 (lock on view) (f826189)
• Staff login backdrop is customizable (#2468)
• Add advanced search for closed date, thread last message, thread last response (#2444)
• Disable auto-claim by department (#2591)
• Properly flag SYSTEM thread postings (#2702)
• Add option to use dept/agent name on replies (#2700)
• Add a preference option to set the sort order of the thread entries in DESC or ASC order (#2700)
• Thread dates can be shown as relative or absolute timestamps (#2700)
• Make Avatars optional on thread view (#2701)
• Make Authentication Tokens Optional (auto-login links in emails) (#2714)
• Use icons for ticket and task actions (#2760)
• role: Add option to use primary role on assignment (#2832)

Improvements

• All improvements cited in v1.9.12 and v1.9.13
• Fix deleting of custom logos (#2433)
• Fix assignment setting on new tasks (#2452)
• Fix subject display of non-short-answer fields on ticket view and ticket queue (#2463)
• Fix advanced search of ticket source (#2479)
• Forbid adding deleted forms via "Manage Forms" (#2483)
• Use horizontal tabs for translatable article content rather than the left tabs in a table (#2484)
• Fix lock expiration time if PHP and database have different time zones (#2533)
• Fix user class and ID matching from email headers (#2549)
• Fix emission of Content-Language header in client portal for multiple system languages, thanks @t-oster (#2555)
• Fix deployment of fresh git repo or download on PHP 5.6 (#2571)
• Fix handling of abbreviated database timezones like CDT (#2570)
• Fix incorrect height display of avatars (#2580, #2609)
• Sort help topic names case insensitively, thanks @jdelhome3578 (#2530)
• Fix detection of looped emails (f2cac64)
• Fix crash in ticket preview (popout) if ticket has no thread (bd9e9c5)
• Fix javascript crash adding new ticket filter (d2af0eb)
• Fix crash if the name field of a user is a drop-down (ec0b2c5)
• Fix incorrect SQL query removing departments (cf6cd81)
• Properly fallback to database file storage if system is misconfigured (1580136)
• Fix crash handling fields with __ in the name in the VisibilityConstraint class (b3d09b6)
• Remove staff-dept records when removing an agent (ecf6931)
• Avoid crashing processing ORM records with NULL select_related models (#2589)
• Fix several full-text search related issues (#2588, #2603)
• Fix crash sending registration link for a guest user (#2552)
• Avoid showing lock icon for expired locks on ticket listing (#2617)
• Fix incorrect redirect from SSO authentication, thanks @kevinoconnor7 (#2641)
• Fix vertical overflow of uploaded image preview (#2616)
• Fix unnecessary dropping of CDATA table on MySQL 5.6 (#2638)
• Fix several issues on user directory ticket listing (#2626)
• Fix encoding of attachment filenames in emails (#2586)
• Fix warning rendering advanced search dialog, thanks @t-oster (#2594)
• Fix bounce message loop for message alert to a bad agent email address (#2639)
• Make fulltext search optional on user lookup (#2657)
• Add the [claim] feature again (#2681)
• Fix agent's Signature & Timezone dropped on update (#2720)
• Fix crash in user CSV import (#2708)
• Fix crash in user ajax lookup (#2600)
• Send Reference and In-Reply-To headers only for thread items pertinent to the receiving user (#2723)
• Properly clean HTML custom fields (#2736)
• Fix changing/saving properties on internal ticket statuses, with the exception of the state (#2767)
• Fix CSV list import (#2738)
• Fix late redirect header for single ticket typeahead result (#2830)
• Add sortable column headers in the ticket and task queues (#2761)
• Fix several issues with the file CLI app (#2808)
• Fix config crash on install (#2827, #2844)
• Set due date based on user's timezone (#2812, #2981)
• Fix crash rendering some email addresses to string (#2844)
• Fix crash rendering thread with invalid timestamps (#2844)
• Log assignment note (comments), if any, when staff created ticket is assigned (#2944)
• Change transient SLA, on transfer, if target department has a valid SLA (#2944)
• Fix typo on task transfer modal dialog (#2944)
• Fix ticket source on ticket edit (#2944)
• Convert user time to database time when querying stats (#2944)
• Fix date picker clearing input on invalid date format (#2944)
• Show topic-specific thank-you page (#2915)
• Department manager can be excluded from the new ticket alert (#2974)
• Do not scrub iframe @src attribute (#2940)

Performance and Security

• Use full-text search for quick-search typeahead boxes (#2479)
• Speed up a few slow and noisy queries (5c68eb3, 340fee7, 208fcc3)
• Lower memory requirements processing attachments (#2491, #2492)
• Ensure agent still has access when reopening a ticket (#2768)
• Always perform validation server-side for ajax uploads (#2844)
• Protect access to files shown in the FileUpload field (#2618)
• Decode entities prior to HTML scrubbing (#2940)

Known Issues

• Uploading multiple files simultaneous (via drag and drop) will cause some files to be dropped