New Major Features
Access Control 2.0 (#2096, #2224)
- "Group" feature is now retired. - Alerts can be disabled with extended department access membership - Team membership can have alerts disabled - Quick add for agents, teams, roles, and departmentsPlus all the amazing new stuff in the developer preview release
- Internationalization, Phase III
- Tasks
- New Advanced Search
- Thread editing
- Roles, and custom extended access
- Improved knowledge base interface
- Multiple forms and disable individual fields for Help Topics
- Department hierarchy
- Image annotation
- Variable context type-ahead
- Redesigned list management
- Pluggable filter actions