Release Date: 28-10-2026
🚀 Enhancements
- Help Center article reactions now appear without waiting for every image in the article to finish loading.
- Messenger Sheets now only accept submissions from the sheet's own page.
- Intercom now logs why a push notification passed to it by your app was not handled.
🐛 Bug Fixes
- Fixed a crash that could occur on the conversation screen when the same message appeared twice.
- Fixed a crash that could occur when opening a conversation that has no messages.
- Fixed a crash that could occur in the conversation list when a conversation was marked as read.
- Fixed an issue where the app could freeze on iOS 16 when leaving a conversation while the keyboard was open.
- Fixed an issue where submitting a Messenger Sheet could send empty values, which could cause apps like Calendly to show "Couldn't complete this action".
- Fixed an issue where the Ticket Details screen could say you would be notified by email even when ticket status emails are turned off.
NOTE: CocoaPods is being deprecated
- CocoaPods is winding down its central package trunk, which becomes read-only on 2 December 2026.
- In line with this, we are deprecating CocoaPods as an installation method for Intercom's iOS SDK. We will stop publishing new versions of the
Intercompod in our final release before that date. - If you currently install Intercom with CocoaPods, please migrate to Swift Package Manager: add
https://github.com/intercom/intercom-ios-spas a Swift Package in Xcode. You can also addIntercom.xcframeworkmanually (see the README). - Versions already published to CocoaPods will continue to install as normal, so your existing builds will keep working. They will not receive new updates.