intercom/intercom-android 14.0.0 on GitHub

Android Release Notes

In v14.0.0 of the Intercom mobile SDK!! Say hello to the most customizable Messenger. Ever. 👋

📱 New feature: Messenger

👋🏼 Introducing the fully customizable Messenger that provides customers with in-context engagement throughout their journey.

Customization Now you can update and style your Messenger just the way you want it and enable a consistent brand experience with a fully customizable Messenger. Learn more and get started here.

Spaces You’ll have increased product flexibility and versatility with Messenger ‘spaces’ that provide intuitive navigation for your customers. Let’s go through each of the 3 new spaces you can add to your Messenger.
Home Space A redesigned Home screen that’s highly configurable and supports multiple use cases with new capabilities.
Messages Space Messages is a dedicated space for conversation management. Both inbound and outbound conversations and conversations which contain tickets will live here.
Help Space Enable customers to better self-serve with a more intuitive and personalized support experience. Customers can access a full, in-context help center from anywhere in your product with the dedicated Help Space.

📱 New feature: Tickets

Go beyond simple live chat – handle complex customer requests asynchronously.

As you scale, so does your conversation volume and not every customer request can be handled in a live chat. That’s where tickets come in.
Let customers submit tickets directly from your app for async resolution

👉 Upgrade to the latest version of the mobile SDK today to use the feature on mobile.

As this is a major update, there are few API changes which are listed below:

Method	Description
fun present(space: IntercomSpace)	Open a specific space in intercom. (Home, Messages, HelpCenter)
fun present()	Open Intercom - defaults to the Home space
fun presentContent(content: IntercomContent)	Present Intercom content. Valid content types are Article, Carousel, HelpCenter Collections