What's Changed
- refactor: agent availability through the document lifecycle (backport #3635) by @mergify[bot] in #3720
- fix(email): give agent replies their own Message-Id so threads hold (backport #3638) by @mergify[bot] in #3721
- fix(email-select): truncate long recipient names in the popover (backport #3677) by @aerodeval in #3724
- refactor: allow tickets to not have any SLA (backport #3639) by @mergify[bot] in #3726
- fix: use framework ui plugin (backport #3679) by @mergify[bot] in #3727
- feat(tickets): bulk edit and bulk assign from the selection banner (backport #3680) by @mergify[bot] in #3728
- feat: ticket analytics tab (backport #3689) by @mergify[bot] in #3731
- fix: use the passed-in user for team permission checks (backport #3690) by @mergify[bot] in #3732
- fix(hd-ticket): don't check update perms without a previous version (backport #3692) by @mergify[bot] in #3733
- feat: actions in saved replies (backport #3693) by @mergify[bot] in #3734
- fix: hide bulk reply, assign and edit from customer roles (backport #3696) by @mergify[bot] in #3735
- fix: consider holidays for outside working hours banner (backport #3711) by @mergify[bot] in #3723
Full Changelog: v1.29.0...v1.30.0