frappe/helpdesk v1.15.0 on GitHub

What's Changed

fix: show toast when ticket fails to update by @RitvikSardana in #2271
fix: async support in form script by @RitvikSardana in #2273
refactor: contact dialogs by @adarshkh2397 in #2274
chore: remove unnecessary fields from HD Settings by @RitvikSardana in #2276
fix: remove dead code by @RitvikSardana in #2277
perf: misc int PK + indexing optimizations by @ankush in #2280
fix: only apply team restrictions on the agent side by @RitvikSardana in #2281
fix: on ticket reload customActions disapper by @RitvikSardana in #2282
fix(styles): padding canned responses by @RitvikSardana in #2288
fix: use make method for tickets raised via mail by @RitvikSardana in #2292
feat: onboarding by @RitvikSardana in #2284
fix: email threading by @RitvikSardana in #2300
fix: show communication date instead of creation by @shariquerik in #2307
fix: don't use message-id to send mails by @RitvikSardana in #2308
fix: minor ui fixes by @RitvikSardana in #2309
fix: listView textContent instead of innerHTML by @RitvikSardana in #2312
fix: activity alignment by @RitvikSardana in #2314
fix: comment alignment by @RitvikSardana in #2315
fix: move agents & teams to settings by @RitvikSardana in #2296
fix: duplicate history by @RitvikSardana in #2317
fix: rewrite router file by @RitvikSardana in #2313
fix: disable invasive posthog configs by @ankush in #2322
chore: Update frappe UI by @RitvikSardana in #2323
fix: return agent name instead of agent doc while finding assigned agents by @RitvikSardana in #2324
fix: redis requires schema for uri with bench set command by @taz77 in #2320
chore: pin redis version by @RitvikSardana in #2329
fix: add modelValue to data fields by @RitvikSardana in #2332
fix: use value and modelValue both by @RitvikSardana in #2333
fix: use develop fw branch by @RitvikSardana in #2334
ci: dynamic branch setup by @RitvikSardana in #2336
ci: release notes by @RitvikSardana in #2337
fix: use update:model-value to update field by @RitvikSardana in #2340
fix: copy to clipboard function by @RitvikSardana in #2342
fix: commit changes for auto close tickets by @RitvikSardana in #2347
fix: update data field on blur by @RitvikSardana in #2349
feat: Dashboard by @RitvikSardana in #2348
fix: only check if the user is manager by @RitvikSardana in #2353
fix: query for calculating avg rating by @RitvikSardana in #2354
fix(dashboard): include today's date & change feedback value logic by @RitvikSardana in #2356
fix(dashboard): handle case of same date by @RitvikSardana in #2357
fix: dont sent ack emails on initial sync by @RitvikSardana in #2358
fix(search): Update search args for redis 6.x and older versions by @balamurali27 in #2352
fix: filter for name field by @RitvikSardana in #2361
fix: show fields on agent portal creation by @RitvikSardana in #2362
chore: update yarn.lock file by @RitvikSardana in #2363
fix: Better SLA validations and error messages by @RitvikSardana in #2373
fix: sla deletion validation by @RitvikSardana in #2379
fix: use pinia for global store by @RitvikSardana in #2380
feat: Feedback for tickets received via Email by @RitvikSardana in #2383
fix(security): private media by @RitvikSardana in #2392
fix: increase initial agents loaded to 20 by @RitvikSardana in #2395
fix: find private file for new ticket by @RitvikSardana in #2396
fix(customer_portal): owner of ticket should be able to see the ticket by @RitvikSardana in #2399
fix(search): Construct correct OR queries by @balamurali27 in #2397
fix: dont create communication for auto generated tickets by @RitvikSardana in #2401
fix: handle undefined fields by @RitvikSardana in #2404
feat: setup translations by @EltonLobo07 in #2415
fix: change path of crowdin file to root by @RitvikSardana in #2418
docs: add missing migration and build steps to local setup by @satriadhikara in #2386
feat: restrict assignment of tickets to the selected team by @RitvikSardana in #2421
fix: Strict permissions on HD Ticket by @niraj2477 in #2402
fix(ci): add mergify.yml for backporting pr with labels by @RitvikSardana in #2425
feat: add sla policy & business holiday by @pratikb64 in #2371
fix(styles): settings header by @RitvikSardana in #2427
chore: update frappe-ui by @RitvikSardana in #2428
fix: resolve prosemirror-model by @RitvikSardana in #2430
fix: include all recipients when using 'reply all' feature by @EltonLobo07 in #2438
fix: avoid converting yes-no select filter values to boolean by @EltonLobo07 in #2437
fix: sync standard and quick list filters by @EltonLobo07 in #2424
fix: fetch contacts autocomplete from custom api by @EltonLobo07 in #2432
refactor: SLA calculation for response by & resolution by by @RitvikSardana in #2449
fix(ui): pause state by @RitvikSardana in #2451
fix: list view controls rendering state by @RitvikSardana in #2456
feat: add new user invitation flow by @EltonLobo07 in #2394
fix: cc email by @RitvikSardana in #2459
chore: bump version by @RitvikSardana in #2464
fix: correct path to update pot file by @RitvikSardana in #2467
chore: add compatibility matrix in readme file by @RitvikSardana in #2470
feat: field dependency by @RitvikSardana in #2389
fix: field dependency ux by @RitvikSardana in #2481
chore: update POT file by @RitvikSardana in #2482
fix: update form script perms by @RitvikSardana in #2490
chore: sync translations from crowdin by @RitvikSardana in #2485
chore: update POT file by @RitvikSardana in #2492
feat: add assignment rule by @pratikb64 in #2398
refactor: cleanup sla and holiday list & improve spacing by @pratikb64 in #2491
chore: sync translations from crowdin by @RitvikSardana in #2493
fix(patch): fn name by @RitvikSardana in #2496
chore: sync translations from crowdin by @RitvikSardana in #2505
fix: duplicate error handling by @pratikb64 in #2511
fix: fill data in email_account field in HD Ticket by @RitvikSardana in #2514
fix: style changes by @RitvikSardana in #2515
fix: add holiday modal "default" date by @pratikb64 in #2517
chore: Revert "fix: style changes" by @RitvikSardana in #2519
fix: show placeholder in fields while creating tickets by @RitvikSardana in #2521
fix: import createApp before frappe-ui components by @NagariaHussain in #2525
chore: update POT file by @RitvikSardana in #2527
chore: sync translations from crowdin by @RitvikSardana in #2528
feat: custom ticket status and mapping to SLA by @RitvikSardana in #2484
fix(style): overflow of status field in list view by @RitvikSardana in #2533
chore: bump frappe UI to v0.1.192 by @RitvikSardana in #2536
fix: issues due to custom status & frappe-ui upgrade by @RitvikSardana in #2541
fix: remove debug=1 in SQL by @RitvikSardana in #2542
fix: dashboard query by @RitvikSardana in #2546
fix: framework code adjustments to disallow inviting disabled users by @EltonLobo07 in #2475
fix: hide quick filter select's placeholder when a value is selected by @EltonLobo07 in #2547
chore: sync translations from crowdin by @RitvikSardana in #2534
feat: email customizations by @EltonLobo07 in #2445
fix: frappe ui upgrade fixes by @pratikb64 in #2548
chore: add public directory to version control by @NagariaHussain in #2555
fix: on mention comment skip email if skip_email_workflow is enabled by @sumitbhanushali in #2554
chore: sync translations from crowdin by @RitvikSardana in #2552
fix: handle email ticket reopen and default status by @RitvikSardana in #2560
feat: new ticket agent view by @RitvikSardana in #2537
fix: list view and max header by @RitvikSardana in #2569
fix: dropping FTS index by @RitvikSardana in #2570
fix: custom actions issue by @RitvikSardana in #2571
feat: add telephony app integration & call logs page by @pratikb64 in #2483
chore: update POT file by @RitvikSardana in #2558
chore: sync translations from crowdin by @RitvikSardana in #2559
chore: update POT file by @RitvikSardana in #2568
fix: support old customization format by @RitvikSardana in #2575
chore: sync translations from crowdin by @RitvikSardana in #2574
chore: update POT file by @RitvikSardana in #2580
fix: update portal url param (backport #2587) by @mergify[bot] in #2588
chore(release): hotfix to main by @RitvikSardana in #2589

New Contributors

@taz77 made their first contribution in #2320
@EltonLobo07 made their first contribution in #2415
@satriadhikara made their first contribution in #2386

Full Changelog: v1.8.0...v1.15.0