RT 4.4.3 -- 2018-06-26

We're pleased to announce the general availability of RT 4.4.3. This
release introduces several new features and also bugfixes.

https://download.bestpractical.com/pub/rt/release/rt-4.4.3.tar.gz
https://download.bestpractical.com/pub/rt/release/rt-4.4.3.tar.gz.asc

SHA-256 sums

738ab43cac902420b3525459e288515d51130d85810659f6c8a7e223c77dadb1 rt-4.4.3.tar.gz
29e0f9c44e30fb8bb2d23448f1930593aef28e4b3faf5bd22619f52e53229c4f rt-4.4.3.tar.gz.asc

General user UI

• Show the Ticket's Subject when modifying the ticket.
• Re-format RT/Config.pm so the # loc comment parses correctly.
• Sort saved searches alphabetically by name rather than by id.
• In Self Service, provide a path to remove attachments from the session
  when they are deleted from dropzone by the user (I#32663).
• Fix evaluation of set vs. unset custom fields on display for correct hiding.
• Set dropzone attachment size based on RT's MaxAttachmentSize configuration.
• Add a configuration option TreatAttachedEmailAsFiles to treat attached email
  as a file attachment instead of parsing as regular email.
• Restore email header parsing for items like email addresses when
  TreatAttachedEmailAsFiles is not set. This was disabled in a previous
  version.
• Respect default queue settings in Create linked ticket dropdown (I#32884).
• More fixes for recipient checkboxes on update. This version removes previous
  problematic fixes and gives a visual indication (shading) when RT is updating
  recipients in the background and checkboxes should not be changed (I#33027).
• Provide a way to reset personal search preferences back to the RT system
  default (I#32854).
• Add an Untake action to the Actions tab.
• Add active and inactive status to query builder.
• Re-add Queue to 'Order by' dropdown in Search Builder.
• Make admin searches for queue and group case insensitive making it easier to
  find groups.
• When editing ticket basics, always add valid default value to queue selection,
  taking into account SeeQueue rights.
• Set dropzone parallelUploads to 1 to avoid losing attachments. Also
  set parallelUploads when the dropzone object is created.
• Correct error messages on user rights for CF admin UI.
• In ticket history, respect ShowHeaders option from request for
  ScrollShowHistory (I#32699).
• Fix ExtraArgs of callback ExtraShowHistoryArguments in ScrollShowHistory.
• In the ticket history with scroll set, continue to get transactions until all
  have been shown, even if a block has been hidden for some reason (rights, etc.).
• Add PreferDropzone config/pref option for users. Dropzone is not accessible
  to screen readers and this enables the previous attachments interface which
  is accessible.
• In the query builder, set operator to "IS" or "IS NOT" for NULL values.
  This fixes a regression from pre-4.4 RT behavior.
• Don't create ticket if user clicks "Go" buttons of "Include Article".
• Fix CF name escape for asset search's spreadsheet download.
• Show the user in single member custom roles even if the user is
  disabled (I#32949).

Administration

• Stop wrapping ShowUser in tags to avoid unnecessary nested links.
• When listing group members, sort by text-only representation of the
  user, not HTML (I#30771)
• In the group admin page, stop pre-computing ShowUser.
• In shredder, check for both id and name mismatches when loading objects.
• Add a new rt-passwd command to make it easy to reset passwords on the
  command-line.
• Support custom roles in RT serializer/importer tools.
• Support catalogs and assets in RT serializer/importer tools.
• Update RT's module dependencies for SSL (https) to align with updates
  to the CPAN module ecosystem.
• Add age, batchsize, and dry-run options to rt-externalize-attachments.
• Set proper HTTP Status codes on Abort.
• The value for converting the owner dropdown to an autocomplete textbox can
  now be updated in configuration with DropdownMenuLimit.
• Switch to Clone::clone to copy config structures in Obfuscate callbacks. This
  restores support for REGEXP and CODE configuration on the System Configuration page.
• Provide a way to pass more options to Net::LDAP from LDAPImport configuration.
• Provide more debug output on connection failures in LDAPImport.
• Store log messages until RT::Logger is initialized. This means messages logged
  before the logger is available, like "Change of config option..." can now
  respect the configured log level.
• In shredder, check for both id and name mismatches when loading objects
• Retain scrip sort order in pagination links

Internals

• Cache OCFVs to improve performance searching for duplicates when adding
  values.
• Remove unused dependencies on File::Copy and Carp.
• On Oracle, return the empty string instead of undef for Subject when it
  has no value on a ticket.
• When linking, load assets by id to confirm the asset exists. This makes
  asset link handling consistent with ticket handling.
• Various fixes for compatibility with perl 5.26.
• Support unicode characters in constant time comparison function
• Allow merge for tickets only, not other types like reminders (I#32700).
• Preload Encode with UTF-8 to avoid masking other errors (I#32648).
• Process multiple links via the REST 1.0 interface.
• Add SLA field support on REST 1.0.
• Build table attributes for RT::Asset. This is needed to allow assets to work
  properly with REST 2.0.
• Avoid uninitialized value warnings with CustomField.
• Call DoAuth only if ExternalAuthPriority is not empty, allowing use of
  ExternalAuthInfo without ExternalAuthPriority set.
• Use "id asc" as the default sort order of GroupMembers for consistent ordering.
• Cache OCFVs to improve performance searching for duplicates on add.
• In CollectionAsTable, fix the uninitialized warning in case @order is empty.
• In rt-validator, update link checking regex to match asset links.
• Remove trailing "/" from RT::URI::asset::LocalURIPrefix for consistency.
• Use RT::Logger for EmailInputEncodings config warnings.
• "Die" properly when receiving an invalid query via to FromSQL.

Developer

• Avoid using $id in /Ticket/Display.html so callbacks can modify id in ARGS.
• Pass the MIME entity to ParseTicketId in addition to subject.
• Remove a 'This is scary' comment from code that has been running fine for
  over 10 years.
• Improve warning tracking for automated tests.
• Add an Initial callback to Bulk.html.
• Don't fail externalauth/auth_config.t tests if Net::LDAP is missing.
• Find an idle port for LDAP test server to avoid tests hanging when running
  in parallel mode.
• When testing, make sure DevelMode is on to catch compilation errors.
• Avoid uninitialized warnings of empty ticket subjects on Oracle.
• In the MessageBox template, default callback, pass $message by reference in
  MessageRef, as the variable name implies. This will break previous use of
  MessageRef as a scalar.
• Add support for a NeverNotifyActor argument to Notify actions.

Documentation

• Mention the RT-Attach-Message: yes header in template docs.
• Fix incorrect path in portlet documentation.
• In $ParseNewMessageForTicketCcs docs, mention the RT::Action::AutoAddWatchers
  extension.
• Document queue-level template overrides.
• Document using prove and RT_TEST_PARALLEL for tests.
• Note in UPGRADING that RT::Extension::AdminConditionsAndActions is now in core.
• Remove unnecessary AUTHORS sections from docs.
• Update rt-static-docs documentation processing to fix broken links.
• Add MariaDB support to documentation and rt-setup-fulltext-index.

Internationalization

• Many changes to refactor sections of RT's internationalization code.

A complete changelog is available from git by running:
git log rt-4.4.2..rt-4.4.3
or visiting
rt-4.4.2...rt-4.4.3