abhinavxd/libredesk v2.9.0-rc.8 on GitHub

Release candidate for v2.9.0

What's new

WhatsApp channel

WhatsApp inbox - connect a WhatsApp Business number through the Meta Cloud API, with templates.

Live chat widget

Proactive messages - the widget messages visitors first when conditions you set are met, such as the page they are on, their device, business hours or time spent on the page.
Help center - visitors can now browse the help center right inside the widget.
Chat transcripts - visitors can download their conversation.

Help center

Dark mode support - show the help center in light, dark or the visitor's system setting.
Linked translations - You can now link an article to another as its translation.

Agent dashboard

AI tools in copilot - copilot and generate reply can call custom AI tools, with agent approval.
Notification preferences - agents can now choose which notifications they get in the app, by email and as browser push.
Install as an app - libredesk is now a PWA, so agents can install it on desktop or phone and get push notifications.
Command palette - rebuilt to jump to any page, find conversations and contacts, apply macros, snooze, and assign, tag or change status in bulk, with keyboard shortcuts for common actions.
Better search - search results can now be filtered, sorted and paged, with matches highlighted.
Sidebar counts - shows the open conversation count for each inbox and view right in the sidebar.

What's fixed

Much lower memory and CPU use. On an instance with about ~5,000 conversations a day and ~500 agents logged in, memory stays between 180 MB and 560 MB over the day.

Uploaded SVG files can no longer run scripts.
Many other quality of life fixes and improvements.

Upgrade notes

Always take a database backup before upgrading.
Use the v2.9.0-rc.8 Docker tag. The latest tag stays on v2.8.0.
Follow the steps here.

Changelog

38deabc fix the WhatsApp spec for the lowercase brand name and drop an unchecked test cleanup
3dfcde8 remove duplicate and unneeded WhatsApp translation strings
a38a89e name the v2.9.0 migration v2.9.0-rc.8
c0d6131 Merge remote-tracking branch 'origin/main' into feat-whatsapp
0bfaa89 Merge remote-tracking branch 'origin/main' into feat-whatsapp
ab3a5ca Merge pull request #641 from abhinavxd/fix-svg-uploads
6f77cfb sandbox only downloaded files so videos play in Chrome again
8272aa2 add forced download cases to the media serve test
dc516bd refactor: replace string literals with constants for content disposition
c42e121 Merge pull request #642 from abhinavxd/fix-zoom-overflow
8ec3b1a wrap long one-word contact names inside the sidebar
7c79f6e fix content spilling out of panels and dialogs when zoomed in or out
fae3251 stop uploaded SVG files from running scripts
9e4a114 preserve leading zeros in Congo WhatsApp numbers
5cd6b3b fix WhatsApp contact blocking and reply variables
9f686ac remove redundant translations and semicolons
b101170 log when time trigger evaluation starts
7c3b239 make the time trigger lookback configurable
7f5b346 add last resolved rules and consolidate migration tests
277ef89 consolidate database test helpers into testutil
5529754 drop the leading 0 from local WhatsApp numbers and fix composer Cypress tests
6c3006c share the channel icon mapping across components
544a3e1 keep prereleases from updating latest Docker tags
96b88dc revamp the new conversation composer and preserve drafts
503f751 fix WhatsApp ingester shutdown order
e072728 Merge remote-tracking branch 'origin/main' into feat-whatsapp
df9de13 show the WhatsApp icon next to the inbox in the conversation sidebar
4bcc7a3 move the reopen window field and focus template search on open
db1eecc Merge pull request #637 from abhinavxd/fix-minimize-icon
f9fe57d move the reply box minimize line to the bottom of its button
6b0f8c4 scroll the template row into view before checking it in the WhatsApp delete test
3001a7a merge main into feat-whatsapp
96d29eb Update README.md
35196e0 Merge pull request #618 from abhinavxd/mobile-improvements
5067eb2 keep focus in the tag picker after each pick
e4fb977 make the phone message avatar bigger
f4d5adf show the avatar next to the sender name on phones
804e457 add reply recipient tests and tidy three small UI details
f07efc0 close the phone sidebar when opening the view form
21be970 show the desktop layout from 1024px and fix phone layout bugs
240aef8 fix bugs found while testing WhatsApp end to end
9b2c0ec keep text formatting in WhatsApp replies
ad3888a bug fixes
5225f92 Merge branch 'merge-main-into-whatsapp' into feat-whatsapp
72497ec block new WhatsApp conversations when the contact already has an open one
d2e2bcc Merge remote-tracking branch 'origin/main' into feat-whatsapp
717dfe9 Merge remote-tracking branch 'origin/main' into mobile-improvements
b1c8044 Merge pull request #619 from abhinavxd/libredesk-widget-improvements
718c005 fix live chat review findings and tests
9c3b022 block minimizing the reply box during an AI rewrite and fix the bell badge on tablets
8068c28 simplify new i18n keys
f8c684e add tests for set and not set on missing contact attributes
1a422a5 use shadcn buttons and labels instead of hand-styled raw elements
08e9407 stop showing a spinner in the admin table search box while the list loads
eac3041 add separate light and dark footer colors to the help center
7ecc9fd fix help center colors that broke or went missing in dark mode
c52fe0e add clarifying commetns to handlers
a2ba6fa add a light, dark or system color scheme setting to the help center
77df872 clear the handoff form flag once the form is submitted
a431211 stop the handoff form from sending itself empty and reload stale settings
e30843a remove unused top-level quick replies from live chat config
cf7c766 remove legacy launcher and widget setting resp.
cb6b626 Keep transcript download cap only for widget.
3d450c8 key ci concurrency on the pull request number
954db05 skip ci for docs and cancel superseded runs
58386ce count a failed inbox reload as a failed attribute cleanup
9868e20 make livechat specs create the records they pick
8a6bb06 add a fifth cypress shard and cache the pnpm store and cypress binary
79f4ba4 split the cypress run across four shards
6c9d9e4 scope livechat form test switches to their section
8f5606f ignore playwright mcp artifacts
c7ca133 fix livechat api test assertions and wait for an opened form section
0df54fa fix color scheme listener on old safari and reject fractional message counts
5702bbb Bug fixes in live chat widget form and more e2e tests
127d98c fix proactive message bugs and simplify launcher and preview settings
96d8bb9 improve proactive message setup
a614372 fix widget compatibility and asset loading
374cd26 improve live chat widget settings and branding
01874c2 keep the tag list open so multiple tags can be picked in one go
3cd6fc6 fix the status badge selector in the lifecycle test
714d52b hide the bcc row when the thread has no bcc
e668046 tidy comments in the reply box
a9047f8 add a copy button next to the contact email
d6bf0de shrink the status chip in the conversation header on mobile
eeb11f9 show the draft text on the collapsed reply box
2c34b84 add a minimize button to the reply box
4ceb40e keep dark mode when navigating the help center inside the widget
f73434e let admins link and unlink help center article translations
04464fb show message previews only after the widget loads
8351285 fix widget, search and help center bugs
bd3e736 add dark mode to the help center
2d4a039 reduce shadow intensity on reply buttons
f9564fa move typing bubble style into TypingIndicator
0e18223 send csat in livechat and fix widget dark mode menus
c0d7388 keep zero campaign delay and scroll to an unread first message
08e6801 polish widget UI and fix proactive message delete
a074bc4 add hover animation to widget launcher
b290031 Merge remote-tracking branch 'origin/main' into libredesk-widget-improvements
f6f1bb4 show helpcenter article as is inside the widget. adds new ?embed query param that shows the entire helpcenter in embed mode
173c0a5 Merge pull request #622 from abhinavxd/optimize-build
490f041 Merge pull request #621 from abhinavxd/fix-idle-away-shown-as-away
ec00b94 speed up builds and load app layouts on demand
7c9fac4 show idle agents as online instead of away
d2dc51b link article translations by group id and tidy the widget chat
0ee2e9e merge main
00c758f Merge pull request #620 from abhinavxd/feature/agent-ai-tools
a1117ac send the AI agent's last reply before handing off to a human
aa7336e move reusable AI tool labels to global translations
a85d59a always send verified for agent tool calls and tidy the approval UI
ea93e5e update agent approval hint for AI tools to clarify data change requirements
769aa32 send the real contact verification state to AI tools on agent surfaces
aac97e3 reject a second AI tool run while one waits for approval
8d99740 add custom AI tools to copilot and generate reply with an agent approval step
28b33a1 insert campaign reply messages in the conversation transaction, allow zero cooldown, scope handoff drafts and parent origin
2164516 label audience prechat toggle, pin handoff conversation, clear dismissed preview timers
6614a77 reset fractional hidden repeat hours
eb14b27 reset out of range repeat hours and widen campaign contact id
7848551 fix review findings in widget campaigns and help search
8769e92 handle overnight campaign hours
658e4e0 discard stale help searches
23b4dea block duplicate handoff submissions
4c5ce9c keep empty campaign previews rendering
da1d8e0 count unread messages for new conversations
29847f9 keep campaign visitor sessions identified
b28f576 fix quick reply character limits
7d77754 improve live chat widget flows
c4d809d improve pagination accessibility
1101279 fix mobile layouts
3843f1e Merge branch 'main' into libredesk-widget-improvements
ccba084 Merge remote-tracking branch 'origin/main' into libredesk-widget-improvements
98088f0 Merge pull request #612 from abhinavxd/search-improvements
319c5e6 add accessible labels to search controls
c1e9626 preserve search sort and remove unused pagination changes
ab44d64 add cursor pagination and search sorting
6a6e449 limit conversation suggestions to reference matches
3d09ad1 preserve existing search API responses
56269ca remove extra spacing from clear filters icon
9c1e147 fix campaign reply and poll edge cases, enlarge mobile launcher
46e2e52 escape wildcard characters in search queries
741be04 Merge pull request #615 from abhinavxd/fix/kathmandu-timezone
88daac8 improve search filters and results
f4f1352 add Kathmandu timezone option
2ad9492 fix send using old draft after AI editor prompt rewrites it
46c3e42 add WhatsApp template editing and handle Meta failures
1892ff9 add extrap paddin when total page =1
be39c24 move WhatsApp template package and trim README copy
c390e46 fix WhatsApp inbox form test selector
9391b50 fix search results and pagination
608eefb Merge remote-tracking branch 'origin/main' into search-improvements
2f1f67b show pagination in a bordered panel
f7f80b4 reuse beta badge component
bb5c989 remove live chat beta badge
a89f14b fix WhatsApp message status and private notes
f342630 merge latest main into WhatsApp branch
a41ce67 merge main into WhatsApp branch
f4916f4 Merge pull request #610 from abhinavxd/remove-new-contact-icon
cd4610a remove icon from new contact button
2221f95 Merge pull request #607 from abhinavxd/agent-notification-preferences
ba34915 add notification settings link
f508ddc update WhatsApp API to v26.0
639941e fix WhatsApp message order and contact numbers
75ab05c show a loader while notification settings load
8b79080 keep search pagination bar flush at the end of the page
c758576 separate search result meta items with a middle dot
ec73a17 give search result rows more space and a single meta line
e0c38a9 fix tag filter chips showing ids and date range overflowing the filter row
a7eb702 lay out search page as one centered column with the search field, filters and results aligned
f600e7e add filters, pagination and richer results to conversation search
635ce63 fix browser notification persistence
89f5890 wip: add widget campaigns, help center in widget and transcript download
43c007e improve notification previews and editor AI
ef53a48 revert chagnes to render.go
6fd04de remove message time from email queue
6655a9f fix reply alerts and browser push subscriptions
f07ccd7 prevent overlapping notification preference saves
ced1a8b add per-agent notification preferences and browser push
9016466 Merge pull request #452 from IzzaldinSamir/patch-1
d804124 apply email light canvas only for email channel conversations
4f291fe Merge remote-tracking branch 'origin/main' into patch-1
42f7bb7 Merge pull request #603 from anvme/fix/csat-double-submit
2b3b9a4 Merge pull request #602 from anvme/fix/csat-error-leak
5fdf79f Merge pull request #601 from anvme/fix/csat-feedback-utf8
6487b6b remove over-explanatory CSAT comments
349519a Merge pull request #578 from pmslava/list-priority
a870722 use ladders for priority market
7388ab9 fix: prevent duplicate CSAT submissions under concurrency
cdfe811 fix: don't render raw driver errors on CSAT submit
852dbfe fix: truncate CSAT feedback by runes to preserve valid UTF-8
411ea02 Merge pull request #594 from abhinavxd/dependabot/npm_and_yarn/frontend/vitest-4.1.11
6e039e2 Bump vitest from 4.1.0 to 4.1.11 in /frontend
302bbd2 conversation: show a priority marker on conversation list rows
b5c4a30 Update 2FA status and conversation reports in roadmap
2c1aa92 Update roadmap with new features and statuses
93df6c8 Merge pull request #492 from pat-s/agent/sso-only-auth
32f8147 drop the rationale comment on isLocalLoginEnabled
bde1f06 skip the OIDC lookup on login unless local login is disabled and translate the error
920ac2c Merge pull request #577 from abhinavxd/ai-prompts-crud
34d2a64 keep prompt content out of the agent prompt list and load it on edit behind ai:manage
b35fc83 Change translation contribution process to Crowdin
30b5d94 add editor prompts admin page to create, edit and delete AI reply box prompts
70c8606 Merge pull request #572 from abhinavxd/contacts-toolbar-layout
7b72e44 move new contact button to the right of the contacts toolbar
251f2bf Merge pull request #312 from Gumbraise/feat/add-contact-form-and-api-route
52b6658 reject duplicate emails when creating a contact and reuse shared i18n keys
e8007b6 Merge remote-tracking branch 'origin/main' into pr-312
3ae4f94 fix access checks when reusing WhatsApp conversations
3332862 fix CSAT UUID leaks and conversation assignment order
85a1b47 Merge pull request #475 from fredrikblau/feat/private-note-ticket-links
c1b999b fix stale searches and mention email links
e418039 fix WhatsApp conversation setup and sending
975eb4f fix WhatsApp e2e mock listing the wrong phone number
3bf997f Merge pull request #559 from abhinavxd/dependabot/npm_and_yarn/frontend/qs-6.16.0
34d418e fix WhatsApp window updates on retries and contact search races
908f341 Bump qs from 6.15.2 to 6.16.0 in /frontend
e1c8719 rename ticket references to conversation references
3d45b5f fix ticket reference parsing, stored links and suggestion popup
8fd7463 Merge remote-tracking branch 'origin/main' into feat-whatsapp
926bcc5 fix WhatsApp startup, retries and media limits
dd57a86 Merge pull request #556 from abhinavxd/command-palette
8109d1b filter conversation and message search by read permissions in sql
afeb120 apply the search limit after the read-permission filter
90c5e63 Merge pull request #555 from jleroy/i18n/update-2026-09-02
ccf6ba2 drop the palette loading row
e5ce086 always show the palette loading row while a search is in flight
dd0d7ba show a loading row in the command palette list while results load
c47e8e0 let search callers pass a result limit and show the palette spinner while typing
0e13b04 fix: discard stale ticket suggestions
18e2fbe fix: validate ticket reference URLs
f8c75f6 feat: port ticket references to conversation editor
5dbe0f7 delete the test inbox in the command palette macros spec teardown
2eaaa36 fix snooze rounding, shifted slash shortcut and reply focus in fullscreen
9c0d242 rebuild the command palette and add keyboard shortcuts for conversation actions
0cba59c Update translations [2025-09-02]
d33e07e Merge pull request #534 from amb1/pr/sidebar-counts
b136346 fetch only the edited view's count after saving a view
5435d3e refresh sidebar counts after view edits and queued forced fetches
b001d7a use one deadline for the whole sidebar counts request
2ba716c Merge remote-tracking branch 'origin/main' into pr/sidebar-counts
455f745 apply code review fixes to sidebar counts
d22de18 count all sidebar views in batches instead of dropping past 50
dc553da Merge pull request #537 from abhinavxd/shrink-macro-payloads
5e22ed3 keep the thumbnail name when its upload fails
12bb634 Merge remote-tracking branch 'origin/main' into shrink-macro-payloads
4977542 cover the user view form and tidy the palette empty state
f0c8413 test the macro view filter for all three surfaces
3ffbea5 test macro visibility scoping for all three scopes
87a95f0 center command states in the available space
4aacd20 keep the upload when the thumbnail fails
51db29a move agent lookup into its own sql queries
c934758 cap sidebar view counts and move the count badge into a component
939ca59 Merge pull request #540 from eozsahin1993/feat/read-receipt-indicator
01ec83c fix same-second read receipt and add sent/read tooltips
921e507 Merge pull request #543 from eozsahin1993/fix/disable-mentions-for-replies
c1d613c Merge pull request #548 from malpou/fix/oidc-redirect-live-lookup
60cb854 Merge pull request #544 from malpou/api/source-id
4402cee auth: move resolveRedirectURL below the public methods
49932a8 Merge pull request #549 from LaQuay/feat/role-write-private-notes
baeade9 oidc: always read the redirect URL from settings, drop the session copy
ef8e99b cover note delete, summarize and copilot inserts in private note permission tests
9a64fe3 move canCreateConversationMessage below the handlers
c0471ae gate message delete on messages:write_private & drop doc str
dd9cd4a fix: preserve macro actions during permission filtering
08a1280 feat: add separate permission for private conversation notes
1811e89 oidc: reject a missing redirect URI from the session in the callback
8eeea38 oidc: resolve redirect URI once per login and propagate errors
02e9d1d oidc: resolve redirect URL live so Root URL changes without a restart
5d84d5a Reject line breaks in source_id
3b0d3d4 api: accept source_id on conversation and message endpoints
691e6cf fix(reply-editor): disable mentions for replies in tiptap
588b1ff fix: filter out only livechat message for read receipt explicitly
6ef82ad Merge pull request #539 from eozsahin1993/fix/thumbnail-orientation
d8e8e19 remove console log
409c5ba feat(read-indicator): show read indicator for chat messages
70c4ea0 fix(thumbnail): fixes thumbnail rotation issues
7ae63c1 log each time trigger batch fetch
3870711 cut memory spikes from uploads, i18n and the hourly time trigger
921420d label saved picker values passed as model-value
e62967b isolate remote picker searches
a01eaa5 fix remote lookup tests
e2ca7c7 avoid stale lookup results
18514cd search and paginate agents, teams, tags and macros instead of loading them all at boot
1a84031 clean up WhatsApp i18n keys
1d88ef1 fix: address CodeRabbit review on sidebar counts PR
ebd60e8 fix: restore upstream i18n keys and keep sidebar count strings
d12c444 feat: show open conversation counts in the inbox sidebar
fd4a37f add WhatsApp channel tests and bug fixes
bd62fa1 Update ROADMAP.md
f5e853f Update roadmap with new tasks and statuses
b7c2ef9 Merge remote-tracking branch 'origin/main' into feat-whatsapp
e2f5446 add help center feature to README
9b3237e return a generic error on whatsapp template sync failure and handle the none sentinel
a932805 fix whatsapp phone prefix duplication, add meta call timeouts and host checks
a7c5e56 serialize whatsapp csat template reconcile per inbox
d34c654 fix whatsapp credential validation, contact permission and phone normalization
defc653 send whatsapp attachments as one message per file
f56db19 remove redundant comments and tighten the ones worth keeping
3ef1a73 Merge remote-tracking branch 'origin/main' into feat-whatsapp
8a3efb0 docs(auth): clarify SSO recovery path
10d2a7d feat(auth): add SSO-only login mode
4f061b6 fix: remove invalid CSS syntax added by bot
a3a1025 Update frontend/shared-ui/assets/styles/main.scss
9862adc render incoming email on a light canvas in dark mode
561435a Merge remote-tracking branch 'origin/main' into patch-1
45c1b6a fix: force light background for email messages in dark mode (#449)
fe3eaee use one country list and renumber the whatsapp migration to v2.8.0
92a1ef8 Merge branch 'help-center' into feat-whatsapp
371dd87 Merge branch 'main' into feat-whatsapp
b54a3d7 fix WhatsApp media, status, and template bugs found in code review
224f7ad Add tooltip for invalid token indication in inbox data table
57272a9 Add debug log for reserved template content matching in EnsureReserved
695aad2 Remove sync of whatsapp template on change of root url Add search to template picker.
a2f3113 Simplify CSAT not-sent activity message
044a692 Use CSAT template body as fallback text when template is pending
1b28e08 Include sample_values in template upsert from Meta
c8da54e Centralize WhatsApp template fetching and improve CSAT template reconciliation
a65b08b add WhatsApp partial send handling and attachment retry
27f9f37 clean up comments in whatsapp channel
7a53cf9 fix bugs and clean up code
5296836 fix WhatsApp CSAT template button URL
08e637d Remove country list retry button and translation
ef80ba2 fix WhatsApp webhook ingestion gaps
372bbf3 fix WhatsApp reopen window not saving
8781bd4 fix WhatsApp multi-attachment sending and polish the template form
9926524 remove dead WhatsApp media-header and From plumbing
a06854e make the inbox auth-error tracker generic and drop the dead WhatsApp From backfill
ceb1b09 reuses the open WhatsApp conversation instead of starting a parallel one
4e9b915 widens the WhatsApp template form to fill the content column
3f42530 encrypts the WhatsApp webhook verify token at rest
7fadf9e makes the WhatsApp CSAT template editable and moves the reopen window to an inbox column
fa2b437 merges main into feat-whatsapp
e25571d ignores unhandled WhatsApp template status events
59e5edf makes WhatsApp outbound sends retry-safe and validates template params before sending
d127f1d requires a public HTTPS root URL for WhatsApp webhook auto-registration and drops the rate limit on inbound events
24245cf fixes the WhatsApp 24h window live update and centralizes the window check
dd45881 refines the new-conversation forms and always creates a new WhatsApp conversation
f81c787 adds the WhatsApp new-conversation UI
f2ef6c5 adds outbound WhatsApp conversations and a per-contact 24h window
b0ad1dd refines WhatsApp admin UI and keeps the reopen window backend-only
f4596bd fixes WhatsApp 24h window by stamping last_inbound_at from the inbound message timestamp, not ingestion time
3d08f15 feat: conversation reopen window for WhatsApp
74599df feat: durable WhatsApp inbound queue
6a54252 fix: WhatsApp review fixes (CSAT uuid leak, named templates, reserved delete guard, dial-code guard)
6a4aec2 fix: WhatsApp review batch (nil logger guard, attachment thumb reset, template status logging, template list fetch race)
3a00b85 fix: address WhatsApp review findings (graceful decrypt, template picker, form + date guards)
764225d fix: preserve large WhatsApp template ID precision in webhook decode
b3382d8 fix: improve WhatsApp channel error handling and dial-code lookup
1d66c3e feat: add WhatsApp Cloud API channel
14d151a fix(contact): treat avatar upload as best-effort after contact creation
f26df73 Merge branch 'main' into feat/add-contact-form-and-api-route
864ab1c refactor(contact): simplify form schema
f9d4089 refactor(contact): share form parsing
88c9433 fix(contact): route after sidebar create
46368da fix(contact): revoke avatar preview URLs
0994537 fix(contact): return envelope error
feea4c1 feat(contact): add new contact button and dialog to sidebar
989adbc feat(contact): add create contact button and dialog to contacts list
cc69a5b feat(contact): add CreateContactDialog component
72c794f feat(contact): add createContactFormSchema with all optional fields
3ed3400 feat(contact): add createContact API function
9999c1a feat(i18n): add create contact translation keys
1f59bff feat(contact): register POST /api/v1/contacts route
9bc84b2 feat(contact): add handleCreateContact handler
8c82704 feat(contact): add CreateManualContact method
7e91586 feat(contact): register InsertContactManual prepared statement
db3e027 feat(contact): add insert-contact-manual SQL query

What's Changed

Fixes thumbnail rotation issues by @eozsahin1993 in #539
feat: add separate permission for private conversation notes by @LaQuay in #549
api: accept source_id on conversation and message endpoints by @malpou in #544
oidc: resolve redirect URL live so Root URL changes without a restart (preferred option) by @malpou in #548
Fix: disable mentions for replies in tiptap by @eozsahin1993 in #543
Feat: read receipt indicator by @eozsahin1993 in #540
search and paginate agents, teams, tags and macros instead of loading them all at boot by @abhinavxd in #537
feat: show open conversation counts in the inbox sidebar by @amb1 in #534
Update translations [2025-09-02] by @jleroy in #555
rebuild the command palette and add keyboard shortcuts for conversation actions by @abhinavxd in #556
Bump qs from 6.15.2 to 6.16.0 in /frontend by @dependabot[bot] in #559
Add conversation reference links to private notes by @fredrikblau in #475
Implement create contact functionality by @Gumbraise in #312
move new contact button to the right of the contacts toolbar by @abhinavxd in #572
CRUD for editor ai prompts. by @abhinavxd in #577
feat(auth): add SSO-only login mode by @pat-s in #492
Bump vitest from 4.1.0 to 4.1.11 in /frontend by @dependabot[bot] in #594
Conversation list: show a priority marker on each row by @pmslava in #578
fix: truncate CSAT feedback by runes to preserve valid UTF-8 by @anvme in #601
fix: don't render raw driver errors on CSAT submit by @anvme in #602
fix: prevent duplicate CSAT submissions under concurrency by @anvme in #603
Fix: Ensure email text visibility in Dark Mode (#449) by @IzzaldinSamir in #452
add per-agent notification preferences by @abhinavxd in #607
remove icon from new contact button by @abhinavxd in #610
add Kathmandu timezone option by @abhinavxd in #615
add filters, pagination and richer results to conversation search by @abhinavxd in #612
Custom AI tools to copilot and generate reply with human approval by @abhinavxd in #620
show idle agents as online instead of away by @abhinavxd in #621
speed up builds and load app layouts on demand by @abhinavxd in #622
Widget improvements by @abhinavxd in #619
fix mobile layouts by @abhinavxd in #618
move the reply box minimize line to the bottom of its button by @abhinavxd in #637
fix content spilling out of panels and dialogs when zoomed in or out by @abhinavxd in #642
stop uploaded SVG files from running scripts by @abhinavxd in #641

New Contributors

@eozsahin1993 made their first contribution in #539
@LaQuay made their first contribution in #549
@malpou made their first contribution in #544
@amb1 made their first contribution in #534
@fredrikblau made their first contribution in #475
@Gumbraise made their first contribution in #312
@pmslava made their first contribution in #578
@anvme made their first contribution in #601
@IzzaldinSamir made their first contribution in #452

Full Changelog: v2.8.0...v2.9.0-rc.8