abhinavxd/libredesk v2.9.0-rc.10 on GitHub

Railway

If you are using Railway.com please read this important announcement about moving postgres data to volume.

What's new

Widget language from the host page - set language in the widget settings or call Libredesk.setLanguage() to switch it.
Example

Set the inbox language to automatic detection, then add language to your existing widget settings:
```
<script>
  window.LibredeskSettings = {
    baseURL: 'https://support.example.com',
    inboxID: 'YOUR_INBOX_UUID',
    language: 'de-DE'
  };
</script>
<script async src="https://support.example.com/widget.js"></script>
```
After the widget initializes, switch languages when the visitor changes your website's language:
```
window.Libredesk.setLanguage('fr-FR');
```

Earlier messages in email templates - use {{ .PreviousMessages }} in outgoing email templates to quote messages the contact already saw.

Example to add to your outgoing email template

{{ if .PreviousMessages }}
  <div style="margin-top: 28px; padding-top: 20px; border-top: 1px solid #ddd;">
    <div style="margin-bottom: 16px; font-size: 13px; color: #888;">Previous messages</div>
    {{ range .PreviousMessages }}
      <blockquote style="margin: 0 0 20px; padding: 0 0 0 14px; border-left: 2px solid #ddd;">
        <div style="margin-bottom: 6px; font-size: 12px; line-height: 20px; color: #888;">
          On {{ .CreatedAt.Format "02 Jan 2006 at 15:04 MST" }},
          {{ if .SenderName }}{{ .SenderName }}{{ else }}{{ .SenderEmail }}{{ end }} wrote:
        </div>
        <div style="font-size: 14px; line-height: 24px; color: #444; overflow-wrap: anywhere;">
          {{ .Content }}
        </div>
      </blockquote>
    {{ end }}
  </div>
{{ end }}

Conversation sidebar section reordering - drag sidebar sections into the order you want.\
Updated translations

What's fixed

Replies to emails with no subject no longer get rejected by strict SMTP servers and instead use the reference number as the subject.
Reply notifications to agents now arrive reliably.
Many other quality of life fixes and improvements.

Upgrade notes

Always take a database backup before upgrading.
Docker deployments should use the v2.9.0-rc.10 image tag.
Follow the steps here.

Changelog

fe64652 Merge pull request #717 from abhinavxd/dependabot/go_modules/github.com/klauspost/compress-1.18.7
e370711 Merge pull request #718 from abhinavxd/dependabot/npm_and_yarn/frontend/vite-6.4.4
3d2860b Bump vite from 6.4.3 to 6.4.4 in /frontend
8ffe47c Bump github.com/klauspost/compress from 1.18.0 to 1.18.7
004a586 Merge pull request #716 from abhinavxd/fix/admin-table-layout
7c97789 use stable IDs for admin table rows
2a31ef9 Merge pull request #712 from abhinavxd/qa/2.9.0-release
1616e4b improve admin table layout
30de4ca fix draft recipient test expectations
c9fb6c1 normalize default template types on update
62fe692 allow repeated replies in outgoing email templates
61ff12b explain outgoing template validation
64b4424 cover SMTP authentication and revert campaign date changes
da8ee16 revert recipient persistence in reply drafts
32d923d add a default layout for outgoing email templates
a32c2a8 reject duplicate replies when saving email templates
a328183 Merge remote-tracking branch 'origin/main' into qa/2.9.0-release
fbe3aea Merge pull request #714 from maximilize/feat/sidebar-all-conversations
877ecb9 sidebar: list all of the contact's conversations, highlight the current one
7235288 isolate contacts in reply minimize tests
10ee92b remember the minimized reply box state
4a3dd0e add regression coverage for release fixes
4490525 Merge remote-tracking branch 'origin/main' into qa/2.9.0-release
95fed41 Merge pull request #711 from jleroy/i18n/update-2026-10-19
c6a2142 fix campaign stats loading and update release tests
7fee393 fix issues found during release testing
4921685 Merge pull request #710 from abhinavxd/email-quoted-history
7d919ec show attachment label in reply notifications when the reply is only quoted text
43353a2 Update translations [2026-10-19]
36b46f1 skip quote-only replies in email history and check only the template for PreviousMessages
703f38f quote only messages the contact already saw in email history
114c80a add IsIncoming to quoted messages and escape sender fields
d3acea7 add earlier messages as a variable in the outgoing email template
aecc5a1 Merge pull request #709 from sneha-thyagarajan/fix/empty-subject-fallback
ed07747 run gofmt on conversation models
8e9a2aa Merge pull request #708 from abhinavxd/capitalize-email-derived-name
9be2894 fix: fall back to reference number as email subject for empty-subject conversations
a425c51 capitalize contact names taken from the email address
754991a Merge pull request #703 from abhinavxd/fix-participant-reply-notifications
3bc87d3 Merge pull request #668 from sunyinghao5438/widget-host-language
dee7ee6 keep Help aligned with the widget language fallback
c4723ea fix widget language fallback and Help loading after language changes
13bfa07 merge main into the widget language branch
a58bdf6 fix language matching in the widget and help center
94cf376 remove the icon from the conversation empty state
1cda457 share email template variables and add notification greetings
8fc653c keep previous conversation links in the current list
b490be4 update sidebar test for embedded assignee details
14d49a7 include assignee details in conversation responses
d1d99be unassign the conversation in the participant reply delivery test
d4fd025 fix actions landing on the wrong conversation after a switch
b47e1f5 preserve participant tracking while filtering reply notifications
703504f batch agent lookups during assignment bursts
839128f keep alerts working when email templates fail
0a13ff5 fix reply notifications and repeated agent lookups
8a31476 Merge pull request #687 from abhinavxd/polish-app-interactions
8a230a9 fix automation form tests after the layout changes
d25dcd1 fix UI consistency and simplify the design guide
d340e01 keep older message loading from shifting the thread
b7c15f2 make conversation list pagination less prominent
a05ce89 center help center loading indicators
986329b fix conversation tag spacing and align list indicators
2fa0420 guide Juno toward concise and grounded answers
b29d29f refine conversation layouts and Juno interactions
bd5bfbc switch smtppool from fork to upstream v2.3.1
8a1d563 load older messages when the thread cannot scroll
8ad09b3 add conversation sidebar section reordering
07ec173 align app layouts and refine conversation controls
04421a9 unify admin controls and loading feedback
7f64b1e preserve sidebar width when resizing the window
883705d fix sidebar state and refine table and toast controls
5379473 fix panel resizing and style avatar fallbacks
ee70f32 Merge remote-tracking branch 'origin/main' into polish-app-interactions
a2c2fea update smtppool fork to latest fold-long-headers commit
7aa4ee6 merge main into the UI polish branch
d6554de simplify search filters and improve loading feedback
cee88dd Merge pull request #691 from abhinavxd/fix-unicode-text-truncation
3932e37 Merge pull request #587 from pmslava/email-template-inbox
9cc499c fix Unicode text truncation
e499ea1 Merge pull request #689 from abhinavxd/parameterize-migration-version
3531342 Merge pull request #690 from abhinavxd/raise-macro-content-limit
9e2ae96 raise macro content limit to 100000 characters
b36207b use a parameterized query to record migration versions
d03d054 Merge remote-tracking branch 'origin/main' into polish-app-interactions
286ffd6 fix article width and previews after language changes
01bb0d9 Merge pull request #678 from fredrikblau/fix/674-gemini-thought-signature
f8f02dc merge main and connect reply labels to their controls
de62fb9 Merge pull request #684 from samuelsogbesan/feat/mobile-macro-picker
f87d99f polish app layouts and fix UI regressions
e7e2cce Merge pull request #686 from abhinavxd/fix-notification-body-length
44dc3f0 fix reply toolbar overflow on small screens
e56fe5d trim long notification text so bell notifications save
b9e009b fix(frontend): expose macros on mobile
6d9f551 preserve tool call extra_content so Gemini thought signatures round-trip
f300f33 clear the help error when the language changes
2d76cb1 keep the latest widget language and reset help when it changes
475bf69 let the host page choose the live chat widget language
f65ac06 conversation: expose the inbox to the outgoing email template

What's Changed (Auto generated)

trim long notification text so bell notifications save by @abhinavxd in #686
fix(frontend): expose macros on mobile by @samuelsogbesan in #684
Preserve tool call extra_content so Gemini thought signatures round-trip by @fredrikblau in #678
raise macro content limit to 100000 characters by @abhinavxd in #690
use a parameterized query to record migration versions by @abhinavxd in #689
Conversation: expose the inbox to the outgoing email template by @pmslava in #587
fix Unicode text truncation by @abhinavxd in #691
polish app layouts and fix UI regressions by @abhinavxd in #687
Live chat widget: let the host page choose the UI language by @sunyinghao5438 in #668
fix reply notifications and repeated agent lookups by @abhinavxd in #703
capitalize contact names taken from the email address by @abhinavxd in #708
Bug fix: fall back to reference number as subject for empty-subject email conversations by @sneha-thyagarajan in #709
add earlier messages as a variable in the outgoing email template by @abhinavxd in #710
Update translations [2026-10-19] by @jleroy in #711
sidebar: list all of the contact's conversations, highlight the current one by @maximilize in #714
fix issues found during release testing by @abhinavxd in #712
improve admin table layout by @abhinavxd in #716
Bump vite from 6.4.3 to 6.4.4 in /frontend by @dependabot[bot] in #718
Bump github.com/klauspost/compress from 1.18.0 to 1.18.7 by @dependabot[bot] in #717

New Contributors

@samuelsogbesan made their first contribution in #684
@sunyinghao5438 made their first contribution in #668
@sneha-thyagarajan made their first contribution in #709
@maximilize made their first contribution in #714

Full Changelog: v2.9.0-rc.9...v2.9.0-rc.10