📄 Release Notes — v1.1.0

Codename: Command Center
Release Date: May 28, 2026
www.nineminds.com/alga-psa

🚀 New & Improved

• 📱 Mobile App
  The mobile app now supports threaded ticket comment replies, giving technicians a cleaner way to follow and respond to conversations from the ticket detail screen. Mobile ticket views also now show logged time, including a dedicated Logged Time card and a faster action for adding new time entries directly from the ticket. Android behavior has also been improved for large-screen and modern edge-to-edge display requirements.

• 📊 Reports & Analytics
  A new Reports area is now available with embedded helpdesk reporting for ticket workload, ticket aging, email channel health, time utilization, and team performance. Reports include range filters, localized labels, permission-based access controls, and print-friendly output for sharing operational insights with the team.

• ⌨️ Keyboard Shortcuts
  AlgaPSA now includes a new keyboard shortcut system for faster navigation and record work. Users can access global shortcuts, page actions, create and save shortcuts, command-palette navigation, shortcut help, and configurable shortcut preferences. Preset profiles are available for default, Vim-style, and Emacs-style workflows, with support for multi-key sequences, link hints, table navigation, macros, and repeat-last-action behavior.

• 🧭 Visible Workflow Step Tracking
  Workflow quota and step usage are now visible in the workflow experience. The workflow action quota card appears in the control panel and editor page, making it easier to understand available workflow capacity before building or publishing automations.

• 🔗 Outbound Webhooks for Tickets and Projects
  Outbound webhooks are now available for tickets and projects, giving teams a cleaner way to connect AlgaPSA activity to external systems without relying on polling. Ticket webhooks support key lifecycle events such as creation, updates, status changes, assignments, closures, and new comments. Project webhooks support project and task activity, such as task updates, status changes, tag changes, and phase moves, with signed delivery, retry handling, and consistent event payloads.

• 📥 Inbound Webhooks
  Inbound webhooks add a new way to bring external events into AlgaPSA workflows. Field mapping now supports static and expression-based values, typed parsing and validation, reference lookups for common PSA entities, workflow payload schema previews, and safer client-side validation. Enterprise workflow handling is gated appropriately, and inbound webhook payload schemas are now registered with the shared workflow runtime.

• 📍 Asset Locations
  Assets can now be linked to saved client locations while still supporting free-text location fallback. Asset forms, Quick Add Asset, asset services, OpenAPI schemas, and asset dashboards now understand location IDs, making it easier to track where equipment is installed or assigned.

• 🕓 Detailed Ticket Audit Logs
  Tickets now include an internal activity timeline so MSP staff can review who changed what and when without piecing together comments, field changes, inbound emails, document activity, and system events from separate screens. The new activity drawer includes a filterable table with event, source, actor, and structured detail views for investigating ticket history.

• 💬 Live Ticket Comment Updates
  Ticket comments now update live, reducing the need to refresh the page when new activity arrives during an active ticket conversation.

• 🧵 Comment Replies
  Ticket and task conversations now support threaded replies, making discussions easier to follow when multiple topics are happening in the same conversation. 

• 🧪 Workflow Regex and JSON Transforms
  Workflow authoring now supports JSON and regular expression transforms, giving teams more flexibility when parsing, reshaping, and validating data inside workflow automations.

• 🖨️ Printing Across the Application
  Printing support has been expanded across tickets, activities, assets, clients, contacts, tasks, projects, schedules, jobs, workflows, and reports. New shared print components support printable regions, printable tables, detail headers, column selection, and selection-aware printing for lists and task views.

• ✅ Bulk Actions for Tickets, Project Tasks, and Assets
  Bulk action support has been expanded across major work surfaces. Project tasks can now be selected across Kanban and List views, moved, assigned, deleted, exported, and printed in bulk. Tickets now support bulk assignment, status changes, priority changes, tag updates, due date updates, move, bundle, and delete actions from a compact floating action bar. Assets now support bulk status, location, and delete actions.

• 🔎 PSA Search
  Search the entirety of your AlgaPSA tenant! Client, contact, project, and ticket list searches can match not only the record itself, but also related notes, documents, interactions, and indexed content, while still respecting permissions and visibility rules. Search relevance also includes partial-term matching, prefix matching, document indexing improvements, and safer cleanup when records are deleted.

🐞 Fixes

• Fixed cases where assets, users, and related records could not be deleted cleanly in Community Edition by expanding backend cleanup for distributed-table relationships and related records.

• Fixed project status deletion permission handling.

• Fixed billing contract navigation so the Back to Contracts button no longer incorrectly redirects users to Quotes.

• Fixed timesheet approval blockers by making work dates canonical across time entries, timesheets, and approvals.

• Fixed public survey response pages revealing template placeholders before translations finished hydrating.

• Fixed empty rich-text placeholders such as “Heading,” “List item,” and “Quote” appearing in saved or read-only ticket comments.

• Fixed project tasks with linked tickets incorrectly showing unsaved-change warnings when leaving the task form.

• Fixed ticket views not consistently respecting saved items-per-page preferences.

• Fixed client portal user deletion and related deletion-path behavior.

• Fixed time period deletion failures.

• Fixed service types created from the New Service form not appearing consistently across Products and Services.

• Fixed new-ticket email notifications where MSP-facing “View Ticket” links pointed to the client portal instead of the MSP ticket view.

• Fixed broken ticket list search.

• Fixed client search to match more fields, including billing email, URL, notes, and location contact/address data, while preventing duplicate clients caused by multiple default locations.

🎨 UX & Polish

• 🧾 More Compact Data Tables
  Shared data tables have been restyled for a denser, more readable layout with improved spacing, borders, hover states, truncation handling, and localized overflow messaging. Tooltips now appear only when content is actually truncated.

• 📋 Project Multi-Select
  Project Kanban and List views now support multi-select behavior for tasks, including select-all controls in Kanban columns and the ability to bulk-move selected tasks across phases and statuses.

• 📧 Clearer Ticket Update Emails
  Ticket and project update emails now display update details more clearly. “Updated By” information is populated correctly, and change summaries now render as structured HTML with clearer before-and-after formatting.

• ☑️ Better Ticket Selection Controls
  Ticket list checkboxes are easier to use. Clicking anywhere in the selection cell now toggles the checkbox instead of accidentally opening the ticket. Range selection has also been standardized across multiple list views using shift-click behavior.

• 👥 Project Task Filtering by Team
  Project task filters now support teams in addition to individual agents and unassigned work, making it easier to focus project views by responsibility group.

• 🎟️ Ticket and Project Icon Updates
  Navigation icons for Tickets, Projects, Project Templates, settings navigation, and client portal views have been updated for better visual consistency across the application.

• ↔️ Resizable and Responsive Tables
  DataTable column resizing has been refined so resizing columns does not trigger sorting, and visible columns are now calculated using real column widths. Ticket table density controls are more granular, and tags, filters, and nested table content now scale with the selected density.

• 📋 Improved Project Task List View
  The project task List view has been overhauled to match the newer DataTable experience. It now includes cleaner styling, better column alignment, status/priority/type columns, responsive column fitting, persisted column widths, zoom/density controls, and inline editing for status, priority, type, due date, and hour fields.

• 🧹 Cleaner Ticket Threads
  Reply tokens are now hidden from ticket thread interfaces, reducing noisy duplicate-looking comments and keeping email-driven ticket conversations easier to read.

• 🖥️ Better Ticket Materials and Asset Controls
  Ticket Materials and Asset controls now resize more gracefully in narrower layouts. Header spacing has been improved so that buttons are not unnecessarily squeezed when space is still available.

🔐 Stability & Security

• Improved bulk ticket status reliability for cross-page and select-all selections by detecting shared board context before enabling board-specific status changes.

• Stabilized the workflow graph editor so the canvas no longer flashes or recenters while users type, and added safer expression input handling for workflow action fields.

• Improved inbound email ingestion reliability by removing a stale legacy provider relationship that could block unified email queue processing.

📊 Dev & Infra

• Reworked collaborative document persistence to save through an internal application API on debounce and room unload, improving reliability for Knowledge Base and collaborative document editing.

• Added an explicit Knowledge Base article Save action for flushing collaborative edits and refreshing previews.

• Reduced ticket page network load by batching agent avatar requests and preventing repeated avatar fetch loops during rerenders, polling, and timer updates.

📖 Notes for Users

• 📄 Documentation AI Assistant ✨

The AlgaPSA Research Assistant is now available on the public documentation site. Users can click the AlgaPSA avatar on any documentation page to ask questions about configuration, workflows, settings, and everyday product behavior, with answers grounded in the official documentation and linked source references for deeper reading.

Full Changelog: v1.0.0...v1.1.0