📄 Release Notes — v1.0.0-rc5

Codename: The Road to One (Before the Dawn)
Release Date: March 25, 2026

🚀 New & Improved

• 📊 CSV Export for Tickets & Project Tasks
  Users can now export ticket and project task data to CSV for reporting and analysis. Exports respect applied filters, support field selection, and allow teams to generate reports for operational reviews or external use.

• 🧩 Board-Specific Ticket Statuses
  Ticket statuses can now be configured per board, enabling teams to tailor workflows to different service areas. This includes support for board-specific defaults, workflows, and SLA behavior.

• 🗂️ Phase-Based Project Status Columns
  Projects now support different status columns per phase, allowing teams to better reflect real-world workflows as work progresses through different stages.

• 📚 Document Sharing & Knowledge Base
  Introduced a full document sharing and knowledge base system, including secure share links, article publishing workflows, collaborative editing, and client visibility controls. Teams can now manage internal knowledge and securely share resources with clients in a centralized experience.

• 💬 Emoji Reactions on Comments
  Users can now react to ticket and project task comments with emojis, making collaboration faster and more expressive without needing additional replies.

• 🔔 Comment Notifications for Project Tasks
  Task assignees now receive email notifications when new comments are added, improving visibility and communication across teams.

• 🖼️ Rich Text & Images in Quick Ticket Creation
  The quick-add ticket form now supports rich text and images, making it easier to capture context right from the start.

• ✅ Select All Matching Tickets
  Users can now select all tickets matching current filters across all pages, making bulk actions and large-scale updates significantly more efficient.

• 🔑 API Key Download Support
  API keys can now be downloaded as a file, simplifying secure storage and integration workflows.

• 💳 Contract-Based Billing Cadence
  Billing can now follow either the client schedule or the contract schedule, giving teams more flexibility in how recurring services are invoiced.

• 💱 Expanded Currency Support
  Services can now be configured with a currency during onboarding, ensuring accurate pricing and billing from day one. Added support for additional currencies, including Argentine Peso (ARS).

🐞 Fixes

• Fixed an issue where submitters could not see approver feedback on individual time entries.

• Fixed task assignment edge cases where primary and additional assignees could not be reassigned correctly.

• Corrected markdown rendering issues in rich text editors that caused formatting to be lost.

• Fixed ticket filter instability and inconsistent behavior when applying multiple filters.

• Resolved issues with ticket comment editor overflow and hidden action buttons.

• Fixed incorrect user attribution showing as “Unknown User” in certain ticket interactions.

• Fixed an issue where team assignment was not available when creating new tickets.

• Corrected sorting behavior on the contacts page.

• Fixed document preview and thumbnail loading issues. 

🎨 UX & Polish

• Improved project filtering by syncing filters with the URL, enabling bookmarking and sharing of filtered views.

• Added comment count indicators directly on project task Kanban cards for better visibility into activity.

• Improved accessibility and usability of project Kanban scroll behavior.

• Ensured action buttons remain visible when editing long project phase lists.

• Improved readability and consistency of status colors across the application.

• Replaced native browser alerts with branded in-app notifications for a more consistent experience.

• Documents now render immediately after upload without requiring a page refresh.

🔐 Stability & Security

• Secure document sharing with password protection, expiration controls, download limits, and access logging, giving teams greater control over how sensitive information is shared.

• Improved reliability of scheduled workflows and background processes for more consistent execution.

• Added safeguards to CSV export functionality to ensure safer and more reliable data handling.

📊 Dev & Infra

• Improved performance and stability of filtering systems by consolidating state management and reducing race conditions.

• Added database indexing and structural improvements to support new status models and reaction systems at scale

New Contributors

• @hrmtc made their first contribution in #2105

Full Changelog: v1.0.0-rc3...v1.0.0-rc5