📄 Release Notes — v1.0.0-rc4

Codename: The Road to One (Balance in Structure)
Release Date: March 11, 2026

🚀 New & Improved

• 👥 Team Assignment for Tickets & Project Tasks
  Tickets and project tasks can now be assigned to teams, allowing organizations to route work more effectively and manage responsibility at the team level.

• 🖼️ Images in Ticket Descriptions
  Users can now add images and screenshots directly to ticket descriptions, making it easier to include screenshots and visual context when documenting issues.

• ✉️ Email Template Editing with Live Preview
  Email templates can now be edited with a live preview that shows exactly what the message will look like before saving or sending. This makes it easier to design, format, and verify automated email communications with confidence.

• 👥 Team Structure Capabilities
  Added support for defining team structure across users, improving how work is organized and enabling manager-based workflows such as approvals and delegation.

• 🔁 Navigate Between Tickets
  Users can now move between tickets more easily while working through their queue. When opening a ticket from a filtered ticket list, the applied filters remain active so users can continue navigating through results without losing their place.

• 📞 Multiple Phone Numbers for Contacts
  Contacts can now store multiple phone numbers instead of being limited to a single number field, allowing teams to better capture and manage contact information.

🐞 Fixes

• Fixed an issue where an unknown user could appear incorrectly in ticket records.

• Corrected timezone handling in ticket notification emails.

• Resolved an issue where outbound email configurations could be created but not removed.

🎨 UX & Polish

• Refined tab header naming across different sections of the application to improve clarity and navigation.

• Added a quick “Add Task” action directly within pinned project board status columns, allowing users to create tasks without scrolling back to the top of the Kanban board.

• Corrected a UI issue in the Client Contracts wizard where currency symbols could overlap or appear squished when multiple currency formats were used.

📊 Dev & Infra

• Improved ticket list performance for faster loading and smoother navigation across ticket views.

• Reduced latency in ticket list queries and added supporting index improvements to keep large datasets responsive.

• Increased reliability for SLA-driven automation and background event processing, reducing the chance of missed or delayed system actions.

Full Changelog: v1.0.0-rc3...v1.0.0-rc4