Release Notes — v1.0.0-rc3

Codename: The Road to One (Where Things Get Real)
Release Date: February 25, 2026

🚀 New & Improved

📋 Contract Renewal Management

Introduces a full renewal management system.

• Dedicated Upcoming Renewals tab on the billing dashboard

• Renewal queue with status tracking + audit trails

• Configurable renewal defaults per tenant

• Automation support for evergreen contracts

• Expiration report aligned with renewal states

Includes Citus-safe migrations and strict tenant-scoped read/write enforcement.

📨 IMAP Inbound Email

Inbound email processing via IMAP is now supported.

• Ticket creation and updates from incoming mail

• Hardened webhook flow for production deployment

• GreenMail integration test wiring for reliable end-to-end coverage

Brings inbound email closer to production-grade stability.

⏱️ SLA Management & Automation

A comprehensive SLA engine built on Temporal workflows (PgBoss fallback for CE).

Timer Engine

• Automatic response + resolution timers

• Business-hours-aware countdown logic

• Timezone + DST safe

• Holiday skipping (including recurring holidays)

• 24×7 schedule support

Workflow Behavior

• Auto pause/resume based on ticket status

• Restart on SLA policy change

• Cancel on ticket deletion

• Transition on response/resoval events

• Notifications dispatched through the event bus

Escalations

• Threshold alerts at 50%, 75%, 90%, 100%

• Escalation emails routed across three manager levels per board

UI + Reporting

• Live SLA badges: On Track, At Risk, Breached, Paused

• SLA status filtering on ticket list page

• SLA dashboard (Settings → SLA) including:

• Compliance gauge

• Trend charts

• Breach tables (priority / technician / client)

• At-risk ticket monitoring with date filtering

Includes ITIL board pre-configuration for standard SLA templates.

🧾 Invoice Designer Overhaul

Invoice templates rebuilt on a JSON AST rendering engine, replacing the legacy AssemblyScript/WASM compiler.

Architecture Changes

• Unified AST pipeline for preview + PDF rendering (parity guaranteed)

• Native CSS flexbox/grid layout engine

• Schema-driven inspector panels

UX Improvements

• Drag-and-drop reordering

• Undo/redo history

• Improved table column editing

This removes the WASM compilation layer entirely and simplifies the rendering model.

🧑‍💻 Real-Time Collaborative Document Editing

Documents now support real-time collaborative editing powered by Yjs + Hocuspocus.

• Multi-user simultaneous editing

• Live cursor presence with colored labels

• Connection status indicator

• CRDT-based automatic conflict resolution

• Tenant-scoped collaboration boundaries

🌙 Full Dark Theme

Full dark mode coverage across the application.

Includes:

• Auth pages with dark gradient backgrounds

• Invoice designer canvas + inspector panels

• Workflow designer + graph editor

• Expression editor (Monaco dark theme)

• Alerts with dedicated opaque tokens

• Tooltips

• Schedule event colors

• Survey dashboard

• Skeleton loaders

• Sidebar active states

• Analytics filters

• Button / badge / switch variants tuned with proper theme tokens

Extensions inherit dark mode via the UI Kit’s reactive theme toggle with inline CSS variable application.

🎨 UX & Polish

• Rich text editor upgraded to BlockNote v47

• BubbleMenu toolbar (bold / italic / underline / strikethrough / code / headings / lists / blockquote / links)

• Markdown paste detection

• URL autolinking

• Consistent link styling in editor + viewer

• Standardized all reset button labels to “Reset”

• Inline positioning

• No layout shift when filters activate

• Appointment timezone fixes:

• Slots generate in user local timezone

• PG DATE normalization across all views

• Compact appointment request indicator + ticket agent drawer

• Tenant timezone setting with UI picker

• resolveEffectiveTimeZone logic (user → tenant → UTC)

• Applied across all email handlers

• Task dependency UX:

  • Auto-created checklist items labeled by dependency type

  • Cross-phase task search sorted by current phase

  • Client drawers now open correctly from assets + contracts

• Removed auto-focus from client details drawer

• “All Comments” tab moved left in tickets (portal consistency)

• Workflow run UX improvements

🐞 Fixes

• Fixed survey response auto-submission from rating query links

• Fixed workflow editor route param loading

• Proper control panel/editor route splitting

• Added template bucket overlays for hourly and usage billing services

📖 Notes for Users

• Contract Renewals
  Available under the new Upcoming Renewals tab in Billing.
  Renewal defaults configurable per tenant under billing settings.

• Invoice Templates
  Automatically migrated to the new AST format.
  Existing custom templates preserved.
  Minor layout adjustments may be required due to the CSS flex/grid engine.

• SLA Tracking
  Activates automatically when tickets are assigned to boards with SLA policies.

• Escalation managers configured under Settings → SLA

• SLA dashboard available within SLA settings

• Status badges visible in ticket list and detail view

Full Changelog: v1.0.0-rc2...v1.0.0-rc3