📄 Release Notes

Version: v0.11.0
Codename: The Expansion Edition
Release Date: Sept 29, 2025

🚀 New & Improved

• Email Threading → Replies to ticket emails now flow directly back into the ticket as comments, keeping conversations continuous between clients and technicians.

• Custom Domain Names → Organizations can configure and use their own branded domain for the Client Portal, reinforcing brand trust and making portals easier to access.

• Client Portal Customization → MSPs can now upload their company logo and set primary and secondary brand colors, giving clients a fully branded experience when they log in.

• Client Portal Languages → The Client Portal now supports French, Spanish, German, and Dutch. End users can seamlessly switch to their preferred language, making it easier for international teams and customers to engage.

• ITIL Priorities & Categories → Board setup now allows users to enable ITIL-aligned ticket priorities and categories. 

🐞 Fixes

• Added Edit actions for contacts from the client view.

• Fixed delay in loading user information when opening ticket drawers.

• Fixed subsequent ticket comments not showing until refresh.

• Rich Text document previews now update when content changes.

• Fixed double scrollbar in the Edit Interaction dialog.

• “Update Interaction” now correctly saves edits.

🎨 UX & Polish

• Time entry screen now highlights the current time period.

• Improved scrolling in interactions dialog.

📖 Notes for Users

• New capabilities to explore: email threading, portal branding, client portal translations, ITIL ticketing, and custom domains.

• Admins should configure ITIL categories/priorities at the board level and review Client Portal branding/language options.

Full Changelog: v0.10.0...v0.11.0