Netflix/dispatch v20241220 on GitHub

Hi Dispatch users!

This is the last release of 2024. As we wrap up the year, we want to take a moment to express our heartfelt gratitude to our community, contributors, and users. This update introduces a variety of new features, alongside numerous bug fixes and enhancements, as we continue to improve the stability of Dispatch. Explore some of the highlights and the complete details below.

Primary Branch Name Update: We have updated our primary branch name from "master" to "main," aligning with modern naming conventions.
Project Display Name Customization: Projects can now have a display name separate from their key, allowing for customization in the user interface without breaking existing API calls.
Export of Incident/Case Tags: Users can now export incident and case tags, improving data management and reporting capabilities.
Incident Reports Tab: A new "Reports" tab for incidents includes a list of tactical reports and, if enabled, the genAI-produced incident summary when the incident closes. We hope this provides users with quick access to key information.
MFA Challenge in Case Threads: Users can now be MFA challenged within case threads.
Incident Title in Ticket Names: Admins can now set the default ticket plug-in to use the incident title in the incident ticket name.

A big thank you to all our contributors for their invaluable support and collaboration, including @roblambell, @bashbreakpoint, @rialg, and @nimaxin.

Enhancements:

fix: updating main branch name (#5645) by @whitdog47
fix(case): close escalated case when associated incident is closed (#5618) by @whitdog47
feat(ui): allow project to have a display name separate from its key (#5616) by @whitdog47
Allow export of incident/case tags (#5613) by @metroid-samus
feat(ui): adds button to go to legacy edit pane (#5605) by @whitdog47
feat(aws sqs plugin): adds exception handling for ResourceClosedError errors (#5601) by @mvilanova
feat(dispatch-aws-plugin): better logging (#5594) by @mvilanova
feat(signal processing): adds better logging for troubleshooting purposes (#5592) by @mvilanova
chore(ci): test docker build on pull request (#5588) by @roblambell
feat(ui): add incident summary to Reports tab (#5582) by @whitdog47
feat(auth): aws application load balancer plugin (#5581) by @roblambell
feat(ui): show message if no tactical reports (#5576) by @whitdog47
feat(ticket): update ticket metadata on change of incident type (#5575) by @whitdog47
feat(mfa): change mfa prompt link to button (#5565) by @whitdog47
Add tags and tickets fields to get cases request (#5564) by @metroid-samus
feat(slack): add users to threaded case on mention (#5530) by @whitdog47
feat(dispatch aws plugin): adds support for decompressing zlib compressed signals (#5523) by @mvilanova
feat(slack): remove signal text from manual mfa engage and add user to channel (#5506) by @whitdog47
feat(slack plugin): improve user experience when resolving cases via Slack (#5485) by @mvilanova
Removes ability to delete signal definitions in Web UI (#5484) by @mvilanova
ui(case): fix misaligned instance selector (#5473) by @wssheldon
ui: remove 'incident participant' string from report tab (#5470) by @wssheldon
feat(scheduler): keep participant list in sync (#5460) by @whitdog47
feat(ui): add dedicated status tab for can report in incident edit sheet (#5459) by @wssheldon
tests(incident): Increase test coverage for report flows and incident severity service. (#5453) by @metroid-samus
feat(case): add ability to MFA challenge user in case thread (#5450) by @whitdog47
ui(mfa): dont require button click to validate mfa, do automatically (#5448) by @wssheldon
enhancement(ui): allow multiple assignee and participants (#5443) by @whitdog47
Enables usage of welcome message template for creating case ephemeral welcome messages (#5439) by @metroid-samus
chore(slack): update mfa fail messages to not reference specific providers (#5437) by @wssheldon
enhancement(slack): adding slash command and button to manually engage user for mfa prompt (#5429) by @whitdog47
feat(slack): add signal snooze channel notification for visibility (#5421) by @wssheldon
feat(genai): elevates GenAI feature to its own service library (#5416) by @mvilanova
feat(case): update conversation on case auto close (#5412) by @mvilanova
feat(case type): adds support for auto closing cases (#5409) by @mvilanova
feat(incident): Show the last update time of response costs in the UI (#5408) by @metroid-samus
feat(ticket): allows incident title in ticket name (#5397) by @whitdog47
feat(case): add case feedback daily email (#5395) by @whitdog47
chore(node): Upgrade to node lts (#5394) by @bashbreakpoint
Speeds up case resolution (#5384) by @mvilanova
Handles JSONDecodeError exception when parsing GenAI JSON string (#5359) by @mvilanova
feat(case): adding case feedback (#5356) by @whitdog47
feat(jira): add Dispatch link in Jira ticket (#5352) by @whitdog47

Bug Fixes:

fix(slack): fixing regression in update incident modal (#5640) by @whitdog47
Adds additional permissions and switches to minimal (#5639) by @kevgliss
fix(slack): email not in profile dict (#5638) by @whitdog47
fix(ui): remove html from summary before display (#5637) by @whitdog47
End polling for case details after conversation has been created. (#5632) by @metroid-samus
fix(ui): default incident project should be null (#5626) by @whitdog47
fix(db): make migration statement conditional (#5625) by @roblambell
fix(cli): use new entry point method (#5623) by @whitdog47
fix(models): reducing information for duplicates or associated incidents and cases (#5619) by @whitdog47
fix(ui): fixes property access error (#5617) by @whitdog47
fix(genai): incident summary generate takes only kw args (#5607) by @whitdog47
fix(ui): show error in UI if signal filter name already exists (#5606) by @whitdog47
fix(case): log warning instead of throw exception (#5604) by @whitdog47
fix(ui): only show enabled incident types (#5598) by @whitdog47
fix(signal): get name from raw dictionary (#5597) by @whitdog47
fix(signal): retrieve kv with get (#5596) by @whitdog47
bugfix(signal service): fixes logging message (#5595) by @mvilanova
bugfix(aws-plugin-signal-consume): always json.loads() message body message (#5593) by @mvilanova
bugfix(aws-sqs-signal-consumer-plugin): fixes logic (#5589) by @mvilanova
fix(ui): filter incident type by selected project (#5583) by @whitdog47
fix(groups): limit group_key username to first 60 characters (#5554) by @whitdog47
fix(task): be sure to add user to incident before sending ephemeral message (#5553) by @whitdog47
fix(ui): adding enums to configuration form (#5539) by @whitdog47
Fixes listing empty incidents in Slack. (#5531) by @metroid-samus
fix(slack): ensure only one slash in tags (#5528) by @whitdog47
Do not throw errors when trying to list members from a non-existent Google Group (#5522) by @metroid-samus
fix(db): updating sass and remove document resolver plugin (#5518) by @whitdog47
fix(ui): fixes edit pane on case type (#5507) by @whitdog47
fix(ui): self closing tag (#5505) by @whitdog47
fix(metrics): if filter spec is string, load to dict (#5503) by @whitdog47
(Bug/case) Do not fetch channel activity for threads. (#5500) by @metroid-samus
fix(slack): use case_id for mfa button metadata (#5498) by @whitdog47
fix(ui): fixes broken resize component (#5486) by @whitdog47
fix(slack): verify email before resolving (#5482) by @whitdog47
fix(slack): fixing append elements when adding buttons (#5472) by @whitdog47
fix(case/ui): fixes case page to show escalation (#5462) by @whitdog47
fix(db): ensure type is str before trying to deserialize (#5461) by @whitdog47
fix(ui/ux): show zero escalated cases if there are none (#5458) by @mvilanova
fix(logging): log case has been linked to incident when incident has a name (#5457) by @mvilanova
fix(db): fixes migration to ensure index and column exist before dropping (#5456) by @whitdog47
fix(docker-image): downgrade Python base image and remove pkg_resources (#5447) by @rialg
fix(plugin): check if challenge is already approved before raising exception (#5445) by @whitdog47
fix(ui): use local event to prevent slow down (#5444) by @whitdog47
fix(slack): remove mfa button for now (#5440) by @whitdog47
fix(slack): using participant id for manual engagement (#5432) by @whitdog47
fix(db): cleaning up alembic migration files (#5431) by @whitdog47
fix(groups/plugin): log when group no longer exists (#5430) by @whitdog47
Fix docstring for get_definition and get_document routes (#5428) by @nimaxin
fix(slack): skip after hours notification if no participant (#5419) by @whitdog47
fix(plugin): create fallback ticket in case Jira fails (#5415) by @whitdog47
fix(ui): only disable project if editing existing case or incident (#5410) by @whitdog47
fix(case): case reporter can be null (#5407) by @whitdog47
fix(case): ensure participant read through individual (#5396) by @whitdog47
fix(ui): increasing type selector length (#5389) by @whitdog47
fix(ui): fixes details tab selects (#5385) by @whitdog47
Fixing selects when not yet loaded (#5380) by @kevgliss
bug(docker): Revert python version bump (#5379) by @bashbreakpoint
Timeline Error handling (#5378) by @jneelamekam
bug(core-ticket): Add dispatch_weblink field to core ticket plugin (#5377) by @bashbreakpoint
(fix) get_signal_filter arg name is signal_filter_id (#5376) by @aliciamatsumoto
bug(slack/api): Make slack /event respond to challenge (#5375) by @bashbreakpoint
fix(feedback): store service id rather than schedule id (#5374) by @whitdog47
fix(test): use correct rounding strategy (#5373) by @whitdog47
fix(groups): propagate errors back to remove_member (#5372) by @whitdog47
fix(case): handle no case conversation (#5371) by @whitdog47
fix(test): adding rounding method to quantize (#5368) by @whitdog47
fix(case): ensure case tickets are updated (#5367) by @whitdog47
fix(plugin): allow dictionary in plugin metadata (#5366) by @whitdog47
fix(ui): fixing linting errors (#5360) by @whitdog47
Checks if the message is a dict before saving it to the genai analysis field in the case model (#5357) by @mvilanova
fix(search): only collect participant emails if individual exists (#5351) by @whitdog47
fix(plugin): allow list of strings in plugin metadata (#5350) by @whitdog47
fix(utils): adding docker type to github utils (#5348) by @whitdog47
Fixes warning (#5338) by @kevgliss
Fixing case/incident report selects. (#5332) by @kevgliss
Update Docker images from Buster to Bullseye. (#5326) by @forestmonster

Tech Debt:

refactor(case): Refactor case cost model. (#5529) by @metroid-samus
fix(slack): ensure only one slash in tags (#5528) by @whitdog47
Removes option to delete a signal definition (#5471) by @mvilanova
fix(case/ui): fixes case page to show escalation (#5462) by @whitdog47
feat(scheduler): keep participant list in sync (#5460) by @whitdog47
fix(db): cleaning up alembic migration files (#5431) by @whitdog47
fix(groups/plugin): log when group no longer exists (#5430) by @whitdog47
techdebt(plugin): deprecates the document resolver plugin and its code (#5420) by @mvilanova
fix(slack): skip after hours notification if no participant (#5419) by @whitdog47
fix(plugin): create fallback ticket in case Jira fails (#5415) by @whitdog47
fix(groups): propagate errors back to remove_member (#5372) by @whitdog47
fix(case): handle no case conversation (#5371) by @whitdog47
fix(case): ensure case tickets are updated (#5367) by @whitdog47
fix(search): only collect participant emails if individual exists (#5351) by @whitdog47
Removes obsolete attribute version from docker-compose file (#5349) by @mvilanova

Tests:

tests(case): adds case reporting test (#5435) by @whitdog47
tests(database): update database to latest migration and add case attributes (#5434) by @whitdog47
test(service_feedback): adding tests for oncall service feedback (#5386) by @whitdog47
fix(test): use correct rounding strategy (#5373) by @whitdog47

Documentation:

Fix docstring for get_definition and get_document routes (#5428) by @nimaxin
Update support.mdx (#5330) by @mvilanova